+62 813-8532-9115 info@scirepid.com

 
CEMERLANG - CEMERLANG Jurnal Manajemen dan Ekonomi Bisnis - Vol. 2 Issue. 3 (2022)

Pengaruh Store Atmosphere, Kualitas Pelayanan dan Customer Experience Terhadap Kepuasan Konsumen di Bhineka Muda Merdeka Denpasar

Ni Putu Shinta Vishuda Yoga Sasmitha, I Wayan Ruspendi Junaedi, I Gede Agus Mertayasa,



Abstract

In order to find out indications of the influence of store atmosphere, service quality, and customer experience on consumer satisfaction at Bhineka Muda Merdeka, a study using a population, namely all consumers from Bhineka Muda Merdeka Denpasar, took a sample of 120 people. Based on these results, it can be concluded that the indication of store atmosphere has a positive and significant impact on customer satisfaction with the results of t-count 3,425 > t-table value 1,7 and a significance value of 0,001 <0,05. Another indication is that the quality of service has a positive and significant impact on consumer satisfaction, with the results of t-count 2,699 > t-table value 1,7 and a significance value of 0,008 <0,05. The last indication is that customer experience has a positive and significant impact on consumer satisfaction, with the results of t-count 2,910 > t-table value 1,7 and a significance value of 0,004 <0,05. Broadly speaking, there are indications simultaneously between store atmosphere, service quality, and customer experience on customer satisfaction of 34,9%.







DOI :


Sitasi :

0

PISSN :

2962-3596

EISSN :

2962-4797

Date.Create Crossref:

22-Oct-2022

Date.Issue :

13-Sep-2022

Date.Publish :

13-Sep-2022

Date.PublishOnline :

13-Sep-2022



PDF File :

Resource :

Open

License :