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JURIMBIK - Jurnal Ilmiah Manajemen, Bisnis dan Kewirausahaan - Vol. 5 Issue. 2 (2025)

Peran Kepercayaan dalam Mempengaruhi Hubungan E-WOM dan Citra Merek terhadap Keputusan Pembelian di Marketplace

Heri Rizki, Aida Fitri, Muhammad Andi,



Abstract

This study investigates the role of consumer trust in mediating the influence of electronic word of mouth and brand image on the review of purchasing decisions on the Shopee e-marketplace in Banda Aceh City. This research method uses a quantitative approach with a sample of 115 respondents through a purposive sampling technique. The data of this study were collected through a questionnaire and analyzed using SEM AMOS. This study concludes that e-wom and brand image are proven to be able to increase consumer trust and purchasing decisions on Shopee in Banda Aceh City. In addition, trust also helps increase consumer decisions in purchasing various products offered by Shopee. Consumer trust in this study is proven to partially mediate e-wom and brand image on Purchase decisions on Shopee in Banda Aceh City.







DOI :


Sitasi :

0

PISSN :

2827-8143

EISSN :

2827-7961

Date.Create Crossref:

14-Jun-2025

Date.Issue :

07-Jun-2025

Date.Publish :

07-Jun-2025

Date.PublishOnline :

07-Jun-2025



PDF File :

Resource :

Open

License :

https://creativecommons.org/licenses/by-sa/4.0