The government plays an important role in ensuring the' seaworthiness requirements' for navigation. In this context, the KSOP is tasked with monitoring and supervising ship safety certificates issuance to ensure that ships meet the necessary standards. A ship safety certificate is a crucial document that guarantees the seaworthiness and safety of a vessel, serving as a mandatory requirement for any operating ship. With the digitalization era, administrative processes in services have become more efficient. This study aims to analyze the implementation of the Shipping and Seafaring Management Information System (SIMKAPEL) in the issuance of cargo ship safety certificates at the Special Port Authority and Harbormaster Office (KSOP) of Batam. Previously, the certificate issuance service was conducted manually and frequently encountered obstacles such as processing delays and administrative errors. This research uses a descriptive qualitative approach with data collection techniques including observation, interviews, and documentation. The results show that three months after the implementation of SIMKAPEL, there was an increase in the number of certificates issued. In addition to improving efficiency, the system also positively impacted service transparency and accountability. However, several challenges were identified, including users' limited digital literacy, technical disruptions, and internal adaptation processes. This study recommends improving infrastructure capacity, providing digital training to officers and service users to support the optimalization of SIMKAPEL. Overall, SIMKAPEL contributes positively to the digital transformation of public services in the maritime sector.
