This study aims to examine the effect of the company's quality Api Indonesia (Persero) with trust as an intervening method of analysis using Partial Least Square (PLS). The results showed a direct effect and significant variable E- Servqual on the Trust (the Trust), where the value of t statistics for 5205 which is above ± 1.96 (5%). with coefficient of 0,488 positive path, can be interpreted that the better E- Servqual, would cause the Trust of consumers will also be higher. Path coefficient values indicate a direct and significant effect of the variable Trust on loyality with a value of t statistics for 9,005 which is above ± 1.96 (5%). From the path coefficient value of 0621 (positive), can be interpreted that the higher the Trust (Trust) consumers, it will lead to customer loyalty will also be higher.
