Bridge - Bridge Jurnal Publikasi Sistem Informasi dan Telekomunikasi - Vol. 3 Issue. 2 (2025)

Manajemen Risiko Penerapan Arsitektur Enterprise dalam Penyediaan Housekeeping di Hotel Berdasarkan Framework TOGAF

Siti Maryatun, Wenny Siswanti, Dimas Prasetio,

Abstract

The main issue in implementing enterprise architecture (EA) for housekeeping services at PT Trisarana Aditama Mitra is the operational and technological risks that may hinder the success of digital transformation. This research utilizes the TOGAF framework as a systematic approach to identify, assess, and manage risks during EA development and deployment. The results indicate that applying TOGAF can mitigate risks related to human resources, technology systems, and business processes, thereby improving the efficiency and quality of housekeeping services.