This study aims to determine the implementation of tenant complaint handling at Parama Apartments. The procedures for handling tenant complaints at Parama Apartments are as follows: (a) Tenant Relations receives complaints; (b) Tenant Relations records complaints on the Complaint Request (CR) form; (c) Provide CR form sheets to the relevant Department; (d) Followed up by other Departments; (e) Supervisor conducts field checks; (f) the Chief fills in the Work Order (WO) form; (g) the relevant department undertakes remedial work to eliminate complaints; (h) The relevant department completes and signs the CR form on the action line and asks for acknowledgment of work results from tenants; (i) Tenant Relation receives CR form from the relevant department; (j) Tenant Relations records in the complaint list; and (k) Tenant Relations makes monthly reports; and the communication model for handling tenant complaints, including conducting regular tenant satisfaction surveys organized by the Parama Apartment Owners and Occupants Association (PPRSHAP).
