Abstract
The type of research used in this research is qualitative research. Sources of data in this study used secondary data and primary data, namely data sources obtained by reading, studying and understanding through other media sourced from literature, as well as company documents and by conducting interviews with the Director of KTM, commercial managers and with the heads of outlets at Tugu. malioboro.
The results of the discussion of this thesis show that the results of the SWOT analysis assessment state that external factors are stronger than internal factors, which means that the Tugu Malioboro branch of the Yogyakarta international airport cannot only rely on the strengths they have because besides these strengths there are also strong weaknesses. Therefore, the management of the Malioboro Monument area at the Yogyakarta international airport must be able to take advantage of the strengths and opportunities that exist, and be able to minimize weaknesses and be able to avoid threats by using some of the resulting strategies.