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Menampilkan 1–2 dari 2 artikel
Service Quality and Emotional Experience as Key Drivers of E-Wom in the Hospitality Sector
Muhammad Zain Maajid
; Mahmud Mahmud
; Tubagus Achmad Darodjat
International Journal Of Accounting, Management, And Economics Research
Vol 3
, No 1
(2025)
This study aims to examine the effect of service quality and positive emotional experience on customer satisfaction and positive eWOM at Patra Semarang Hotel & Convention. Service quality and positive emotional experience are considered important factors that can increase customer satisfaction and influence the behavior of sharing positive experiences through digital platforms. The research method used is a quantitative approach using Structural Equation Modeling (SEM) based on Partial Least...
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The Impact of Payment Gateway Adoption, Digital Financial Literacy, and Financial Inclusion on MSMEs' Financial Performance
Lamidi Lamidi
; Marjam Desma Rahadhini
; Sisca Dian Rahmawati
; Nabilla Putri Amaria
; Mahmud Mahmud
; Tubagus Achmad Darodjat
International Journal Of Accounting, Management, And Economics Research
Vol 3
, No 1
(2025)
The pandemic has significantly impacted Micro, Small, and Medium Enterprises (MSMEs), especially in Solo Raya, where adaptation to digital technology is now crucial for survival in an increasingly complex market. This research focuses on the influence of three key factors—Fintech-based payment gateways, digital financial literacy, and financial inclusion—on the financial performance of MSMEs in Solo Raya. The adoption of Fintech is vital due to the rise of cashless transactions and shifting cons...
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DOI