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Menampilkan 1–2 dari 2 artikel
Implementing Integrated Customer Relationship Management and Enterprise Resource Planning to Drive Customer Experience Innovation in Modern Digital Enterprises
Sudirwo Sudirwo
; Didik Sofian Hariyadi
; Rusobby Andika Kumajaya
Integrated System and Management Technology
Vol 1
, No 1
(2026)
The integration of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems has emerged as a critical strategy for modern digital enterprises aiming to enhance customer experience and operational efficiency. This study examines the impact of CRM-ERP integration on customer satisfaction, personalized service, and organizational responsiveness. By adopting a mixed-methods approach, this research combines quantitative customer data analysis and qualitative managerial in...
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Role of Digital Ethics Frameworks in Shaping Corporate Governance Policies in Emerging Tech Startups in Indonesia
Sudirwo Sudirwo
; Suprihono Setyawan
; Valida Togrul Garayeva
International Journal of Management and Digital Sciences
Vol 1
, No 3
(2024)
Digital ethics frameworks play a crucial role in shaping corporate governance in tech startups, ensuring transparency, accountability, and trust within organizations. As digital technologies continue to evolve and become more integrated into daily operations, startups face both opportunities and challenges related to the ethical implications of these technologies. In emerging markets like Indonesia, the adoption of these frameworks remains limited due to resource constraints, lack of awareness,...
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