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Menampilkan 1–9 dari 9 artikel
Analisis Kepuasan Pengguna Transportasi Umum Ojek Online (Gojek) Melalui Instrumen Layanan
Mohammad Farhan Appliansyach
; Qian Nugraha Sugiyo
; Dimas Bayu Maulana
; Siti Sahara
Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN)
Vol 2
, No 2
(2023)
In Indonesia, online motorcycle taxis are the largest public transportation with a very large number of partners and fleets, covering all parts of Indonesia. As a profit-oriented mode of public transportation, paying attention to customer satisfaction is a necessity. One of the efforts that can be done is to provide quality services. In fact, this study aims to find out how online transportation users respond by looking at the service elements provided by service providers. Scientific studies ar...
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Analisis Kualitas Pelayanan Light Rail Transit (Lrt) Di Pegangsaan Dua – Velodrome
Reina Mayang Dhenarisa
; Adelio Shatara Nugraha
; Alphonsus Christian Gavrie
; Siti Sahara
Jurnal Manajemen Riset Inovasi
Vol 1
, No 3
(2023)
The quality of Light Rail Transit (LRT) services in Pegangsaan Dua - Velodrome is the result of efforts by the Jakarta Provincial Government and LRT Jakarta to improve public transportation services in Jakarta. The development of LRT Jakarta began with the increasing demand from the community for safe, comfortable, and efficient transportation access. In the process of developing LRT, a service quality analysis is carried out to determine the extent to which LRT can meet the needs of the communi...
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Analisis Kualitas Layanan, Persepsi Harga dan Fasilitas Pelanggan MRT Terhadap Kepuasan Pelanggan
Keisha Yudhistira
; Rifaldi Faturrahman
; Muhammad Fathur Rizki
; Siti Sahara
Jurnal Manajemen Riset Inovasi
Vol 1
, No 3
(2023)
The Jakarta Integrated Moda Raya Raya train (MRT), is one of the transportation options for the people of Jakarta in their activities. Inaugurated on March 24, 2019, several problems were complained about by passengers, namely regarding the perception of ease of transactions and customer value. Satisfaction with Perceived Ease of Transaction such as easy to learn, easy to use, clear, easy to understand, skillful, and easy to use. Satisfaction with Customer Value paid is due to added value, suita...
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Analisis Kepuasan Pelanggan Terhadap Fasilitas yang Disediakan oleh Pihak Transjakarta
Argirinata Pristanto
; Omega Trifena Lauren
; Danisa Aryani
; Siti Sahara
Jurnal Manajemen Riset Inovasi
Vol 1
, No 3
(2023)
This study aims to analyze customer satisfaction with the facilities provided by Transjakarta to make it more effective and efficient. This research can also be used as a recommendation for the Transjakarta Party for future policies to improve the quality of Transjakarta Transportation. There is a method used in this study using a qualitative descriptive method which is divided into 2 types, namely Primary Data taken based on online surveys via GoogleForm and Secondary Data from additional infor...
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Dampak Peningkatan Bisnis E-Commerce Dalam Pengembangan Mutu Transportasi Logistik Graha Trans
Alia Ingrid Pradina
; Bella Trisya Almira
; Natasya Putri Khalistia
; Siti Sahara
Jurnal Manajemen Riset Inovasi
Vol 1
, No 3
(2023)
The current digital era has an impact on e-commerce businesses. This also has an impact on the growth of logistics transportation companies to meet customer needs. Graha Trans experienced a positive impact from the booming e-commerce business. Quality assurance is needed to measure the success of a logistics transportation company and become a reference for improvement. The research method used is a literature study by collecting various related references related to the development of the quali...
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Analisis Tingkat Kualitas Pelayanan Pelanggan KRL Commuterline Jabodetabek
Rizki Hamdallah Habel
; Mukhammad Alginat Romadhon
; Marini Andriyani Putri
; Siti Sahara
Jurnal MIMBAR ADMINISTRASI
Vol 20
, No 1
(2023)
Jabodetabek Commuter Line KRL is a public transportation that is now widely used by the general public. The purpose of this study was to analyze the service quality and customer satisfaction of Jabodetabek KRL in the eyes of its users. This study uses the literacy study method in which research uses journals available in electronic media. The results of this study show that the service quality of the Jabodetabek KRL has been satisfactory for its users. However, there are still some aspects that...
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Peningkatan Mutu Transportasi Umum Demi Kenyamanan dan Keamanan Pengguna
Dewa Dwi Putra
; Rayhan Dhevano Aufaa
; Haura Luthfiyah
; Siti Sahara
Jurnal MIMBAR ADMINISTRASI
Vol 20
, No 1
(2023)
Public transportation is a type of public transportation that is used together with crowded people. Public transportation in Indonesia is very diverse, it has even spread to online transportation. With this diversity of public transportation, it should be able to reduce the percentage of traffic jams which is a scourge in several regions in Indonesia. But unfortunately, there are still many people who prefer private modes of transportation. Why did this happen? In this paper, we will discuss wha...
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Analisis Pengaruh Dwelling Time Terhadap Efisiensi Bongkar Muat Di Pelabuhan Tanjung Priok
Safira Safira
; Banu Radyto Dwi Satrio
; Muftiana Wildiansah
; Raissa Azaria Andini
; Siti Sahara
Jurnal MIMBAR ADMINISTRASI
Vol 20
, No 1
(2023)
Tingginya arus petikemas dan keterbatasan luas lapangan penumpukan terminal petikemas di Tanjung Priok menghasruskan terminal petikemas untuk menekan dwelling time. Dwelling time adalah waktu bongkar muat peti kemas yang dilakukan dari kapal sampai petikemas keluar dari pelabuhan. Proses dwelling time di pelabuhan yaitu pre-clearance, customs clearance, dan post-clearance. Tujuan penelitian ini adalah untuk mengetahui dwelling time yang terjadi di Pelabuhan Tanjung Priok (1) Mengetahui faktor pe...
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Reputasi Potret Kualitas Satisfaction Kereta Moda Raya Terpadu (MRT) Jakarta Berimplikasikan Kesinambungan Masyarakat
Fikri Aditya Mahendra
; Muhammad Saddam Widodo
; Muhammad Reza Alim Pratama
; Siti Sahara
Jurnal Manajemen Riset Inovasi
Vol 1
, No 2
(2023)
Struktur jalan yang lambat laun semakin disesaki oleh kendaraan pribadi membuat pemerintah bertindak cepat untuk bisa mengatasi persoalan ini. Suatu tindakan preventif bahkan kuratif sudah dicanangkan dan dilakukan untuk meminimalisir adanya penumpukkan kendaraan pribadi. Pemerintah memiliki suatu terobosan untuk menciptakan moda transportasi umum yang bertujuan untuk mengurai penggunaan kendaraan pribadi. Tentunya dibutuhkan sesuatu yang dapat mengintegrasikan masyarakat untuk digunakan sebagai...
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