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Menampilkan 1–4 dari 4 artikel
Analisis Kepuasan Pengguna Transportasi Umum Ojek Online (Gojek) Melalui Instrumen Layanan
Mohammad Farhan Appliansyach
; Qian Nugraha Sugiyo
; Dimas Bayu Maulana
; Siti Sahara
Jurnal Ekonomi, Bisnis dan Manajemen (EBISMEN)
Vol 2
, No 2
(2023)
In Indonesia, online motorcycle taxis are the largest public transportation with a very large number of partners and fleets, covering all parts of Indonesia. As a profit-oriented mode of public transportation, paying attention to customer satisfaction is a necessity. One of the efforts that can be done is to provide quality services. In fact, this study aims to find out how online transportation users respond by looking at the service elements provided by service providers. Scientific studies ar...
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Analisis Tingkat Kualitas Pelayanan Pelanggan KRL Commuterline Jabodetabek
Rizki Hamdallah Habel
; Mukhammad Alginat Romadhon
; Marini Andriyani Putri
; Siti Sahara
Jurnal MIMBAR ADMINISTRASI
Vol 20
, No 1
(2023)
Jabodetabek Commuter Line KRL is a public transportation that is now widely used by the general public. The purpose of this study was to analyze the service quality and customer satisfaction of Jabodetabek KRL in the eyes of its users. This study uses the literacy study method in which research uses journals available in electronic media. The results of this study show that the service quality of the Jabodetabek KRL has been satisfactory for its users. However, there are still some aspects that...
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Peningkatan Mutu Transportasi Umum Demi Kenyamanan dan Keamanan Pengguna
Dewa Dwi Putra
; Rayhan Dhevano Aufaa
; Haura Luthfiyah
; Siti Sahara
Jurnal MIMBAR ADMINISTRASI
Vol 20
, No 1
(2023)
Public transportation is a type of public transportation that is used together with crowded people. Public transportation in Indonesia is very diverse, it has even spread to online transportation. With this diversity of public transportation, it should be able to reduce the percentage of traffic jams which is a scourge in several regions in Indonesia. But unfortunately, there are still many people who prefer private modes of transportation. Why did this happen? In this paper, we will discuss wha...
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Analisis Pengaruh Dwelling Time Terhadap Efisiensi Bongkar Muat Di Pelabuhan Tanjung Priok
Safira Safira
; Banu Radyto Dwi Satrio
; Muftiana Wildiansah
; Raissa Azaria Andini
; Siti Sahara
Jurnal MIMBAR ADMINISTRASI
Vol 20
, No 1
(2023)
Tingginya arus petikemas dan keterbatasan luas lapangan penumpukan terminal petikemas di Tanjung Priok menghasruskan terminal petikemas untuk menekan dwelling time. Dwelling time adalah waktu bongkar muat peti kemas yang dilakukan dari kapal sampai petikemas keluar dari pelabuhan. Proses dwelling time di pelabuhan yaitu pre-clearance, customs clearance, dan post-clearance. Tujuan penelitian ini adalah untuk mengetahui dwelling time yang terjadi di Pelabuhan Tanjung Priok (1) Mengetahui faktor pe...
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