📅 28 April 2023
DOI: 10.56444/mia.v20i1.665
Analisis Tingkat Kualitas Pelayanan Pelanggan KRL Commuterline Jabodetabek
Jurnal MIMBAR ADMINISTRASI
Universitas 17 Agustus 1945 (UNTAG) Semarang
📄 Abstract
Jabodetabek Commuter Line KRL is a public transportation that is now widely used by the general public. The purpose of this study was to analyze the service quality and customer satisfaction of Jabodetabek KRL in the eyes of its users. This study uses the literacy study method in which research uses journals available in electronic media. The results of this study show that the service quality of the Jabodetabek KRL has been satisfactory for its users. However, there are still some aspects that need to be improved. Overall, the users are satisfied and the Jabodetabek KRL has a good reputation or image in the eyes of its users.
🔖 Keywords
#Public transportation
#Jabodetabek KRL
#Service Quality
#User Satisfaction.
ℹ️ Informasi Publikasi
Tanggal Publikasi
28 April 2023
Volume / Nomor / Tahun
Volume 20, Nomor 1, Tahun 2023
📝 HOW TO CITE
Rizki Hamdallah Habel; Mukhammad Alginat Romadhon; Marini Andriyani Putri; Siti Sahara, "Analisis Tingkat Kualitas Pelayanan Pelanggan KRL Commuterline Jabodetabek," Jurnal MIMBAR ADMINISTRASI, vol. 20, no. 1, Apr. 2023.
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