Analisis Tingkat Kualitas Pelayanan Pelanggan KRL Commuterline Jabodetabek

Rizki Hamdallah Habel ; Mukhammad Alginat Romadhon ; Marini Andriyani Putri ; Siti Sahara
Jurnal MIMBAR ADMINISTRASI 📅 2023 Vol 20, No 1 🔗 DOI: 10.56444/mia.v20i1.665
Abstract
Jabodetabek Commuter Line KRL is a public transportation that is now widely used by the general public. The purpose of this study was to analyze the service quality and customer satisfaction of Jabodetabek KRL in the eyes of its users. This study uses the literacy study method in which research uses journals available in electronic media. The results of this study show that the service quality of the Jabodetabek KRL has been satisfactory for its users. However, there are still some aspects that need to be improved. Overall, the users are satisfied and the Jabodetabek KRL has a good reputation or image in the eyes of its users.
Keywords
Public transportation Jabodetabek KRL Service Quality User Satisfaction.
How to Cite

Rizki Hamdallah Habel, et al. (2023). Analisis Tingkat Kualitas Pelayanan Pelanggan KRL Commuterline Jabodetabek. Jurnal MIMBAR ADMINISTRASI, 20(1). https://doi.org/10.56444/mia.v20i1.665

Rizki Hamdallah Habel; Mukhammad Alginat Romadhon; Marini Andriyani Putri; Siti Sahara, "Analisis Tingkat Kualitas Pelayanan Pelanggan KRL Commuterline Jabodetabek," Jurnal MIMBAR ADMINISTRASI, vol. 20, no. 1, 2023.

Rizki Hamdallah Habel; Mukhammad Alginat Romadhon; Marini Andriyani Putri; Siti Sahara. "Analisis Tingkat Kualitas Pelayanan Pelanggan KRL Commuterline Jabodetabek." Jurnal MIMBAR ADMINISTRASI, vol. 20, no. 1, 2023.

Rizki Hamdallah Habel; Mukhammad Alginat Romadhon; Marini Andriyani Putri; Siti Sahara. "Analisis Tingkat Kualitas Pelayanan Pelanggan KRL Commuterline Jabodetabek." Jurnal MIMBAR ADMINISTRASI 20, no. 1 (2023).

Rizki Hamdallah Habel, et al. (2023) 'Analisis Tingkat Kualitas Pelayanan Pelanggan KRL Commuterline Jabodetabek', Jurnal MIMBAR ADMINISTRASI, 20(1). doi: 10.56444/mia.v20i1.665.

Rizki Hamdallah Habel; Mukhammad Alginat Romadhon; Marini Andriyani Putri; Siti Sahara. Analisis Tingkat Kualitas Pelayanan Pelanggan KRL Commuterline Jabodetabek. Jurnal MIMBAR ADMINISTRASI. 2023;20(1).

Artikel Terkait

Keputusan Pembelian Minuman dan Ice Cream yang Dipengaruhi oleh Kualitas Produk dan Kualitas Pelayanan : (Studi Kasus Mahasiswa Konsumen Mixue Ice Cream & Tea di Politeknik LP3I Medan)

Maulidina Maulidina; Faizatul Izzati

Pengaruh Brand image dan Nutrition label terhadap Keputusan Pembelian dengan Gaya Hidup Sehat Sebagai Variabel Moderasi

Gusti Ayu Sinta Jelantik; Ni Made Wulandari Kusumadewi

Analisis Pemasaran AJB Bumiputera 1912 Kantor Wilayah Medan

Thasya Virdinia; Maryam Batubara

Analisis Manajemen Klaim Jaminan Hari Tua (JHT) di BPJS Ketenagakerjaan Kantor Cabang Pratama Rantau Prapat

Dwiki Wardana Syah; Maryam Batubara

Analisis Penggunaan Asuransi Jiwa dalam Pembiayaan Mudharabah di BPRS Gebu Prima Medan

Ryan Hidayat; Maryam Batubara

Maraknya Tingkat Pernikahan Dini pada Masa Covid-19: (Studi Kasus di Pengadilan Agama Kabupaten Pohuwato)

Rion Monoarfa; Udin Hamim; Nopiana Mozin
Tren Sitasi Jurnal