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Menampilkan 1–3 dari 3 artikel
Model Machine Learning untuk Klasifikasi Loyalitas Pelanggan Menggunakan Random Forest
Tengku Syahvina Rival Dini
; Rani Chantika
; Pebi Mina Husania
; Puji Sri Alhirani
Prosiding Seminar Nasional Ilmu Teknik
Vol 2
, No 2
(2026)
This research develops a machine learning model to classify customer loyalty using the Random Forest algorithm. Customer churn is a critical issue that reduces revenue and increases acquisition costs. A dataset of 50,000 customers from global e-commerce and subscription platforms was processed through data cleaning, imputation, outlier handling, and class balancing with SMOTE. The Random Forest model was built as a baseline and optimized with hyperparameter tuning. Evaluation using accuracy, pre...
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Performance Analysis of the M/M/1 Queuing System in Barber Shop Services Using an Analytical Approach
Pebi Mina Husania
; Rani Chantika
; Puji Sri Alhirani
; Uli Salsabila Hasibuan
Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer
Vol 3
, No 6
(2025)
Queueing systems play an important role in evaluating service performance, especially in small-scale businesses such as barbershops, where fluctuating customer arrival patterns and limited service capacity often lead to long waiting times. This study aims to analyze the performance of barbershop services using the M/M/1 queueing model and an analytical approach based on experimentally tested arrival (λ) and service (μ) rates. The model was selected because it represents a single-server system wi...
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Perancangan Sistem Informasi Manajemen Aplikasi Pendaftaran Rekening Bank Baru Nasabah
Tengku Syahvina Rival Dini
; Puji Sri Alhirani
; Mhd.Furqan
Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi
Vol 3
, No 2
(2025)
This research was designed using Unified Modeling Language (UML) as a tool for visualizing system requirements. The system designed is expected to improve efficiency, accuracy and speed of service, thereby providing a better experience for customers and making it easier for Bank Sumut officers to manage registration data. The system development method used is waterfall. The research results show that the designed information system can automate various manual processes such as collecting prospec...
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