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Immigration Travel Documents Section Performance Analysis Tanjung Perak in State Administration
Oky Sabastian
; Fedianty Augustinah
; Eny Hartati
International Journal of Social Science and Humanity
Vol 3
, No 1
(2025)
This study provides a comprehensive analysis of the performance of the Travel Document Section at Tanjung Perak Immigration Office within the framework of Public Administration. Employing a qualitative, case-study approach, the research investigates the efficiency, effectiveness, and quality of immigration services, emphasising the application of New Public Management (NPM) principles and Good Governance practices. The findings reveal that while technological innovations such as digital systems...
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Bureaucratic Reform and Digital Innovation in Travel Document Services: A Case Study of Tanjung Perak Immigration Office
Oky Sabastian
; Fedianty Augustinah
; Eny Hartati
International Journal of Social Science and Humanity
Vol 2
, No 4
(2025)
This research aims to analyse the implementation of digital innovation in passport services at the Class I Immigration Office Tanjung Perak as part of bureaucratic reform and Good Governance initiatives. The study employed a qualitative case study approach, involving in-depth interviews, participatory observation, and document analysis, to assess the successes and challenges of digital systems such as SIMKIM and M-Paspor. The findings reveal that digital innovation has successfully improved oper...
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