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Menampilkan 1–6 dari 6 artikel
Implementation of Good Governance in Passport and Residence Permit Services at Ngurah Rai Bali Immigration.
Herlis Fahmil Qur'ani
; Fedianty Augustinah
; Eny Hartati
International Journal of Social Science and Humanity
Vol 2
, No 4
(2025)
This study examines the implementation of Good Governance principles in passport and residence permit services at Ngurah Rai Immigration Office, Bali. Employing a qualitative case study approach, the research evaluates how digital transformation enhances transparency, accountability, efficiency, participation, and the rule of law in immigration services. Findings demonstrate that digital systems such as the M-Paspor application and the Integrated Residence Permit System have improved procedural...
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Immigration Travel Documents Section Performance Analysis Tanjung Perak in State Administration
Oky Sabastian
; Fedianty Augustinah
; Eny Hartati
International Journal of Social Science and Humanity
Vol 3
, No 1
(2025)
This study provides a comprehensive analysis of the performance of the Travel Document Section at Tanjung Perak Immigration Office within the framework of Public Administration. Employing a qualitative, case-study approach, the research investigates the efficiency, effectiveness, and quality of immigration services, emphasising the application of New Public Management (NPM) principles and Good Governance practices. The findings reveal that while technological innovations such as digital systems...
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Bureaucratic Reform and Digital Innovation in Travel Document Services: A Case Study of Tanjung Perak Immigration Office
Oky Sabastian
; Fedianty Augustinah
; Eny Hartati
International Journal of Social Science and Humanity
Vol 2
, No 4
(2025)
This research aims to analyse the implementation of digital innovation in passport services at the Class I Immigration Office Tanjung Perak as part of bureaucratic reform and Good Governance initiatives. The study employed a qualitative case study approach, involving in-depth interviews, participatory observation, and document analysis, to assess the successes and challenges of digital systems such as SIMKIM and M-Paspor. The findings reveal that digital innovation has successfully improved oper...
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Collaboration between Immigration and Key Stakeholders in Overseeing National Entry Points
Rahma Dyah Widyaningrum
; Fedianty Augustinah
; Eny Hartati
International Journal of Social Science and Humanity
Vol 3
, No 1
(2025)
This study aims to explore the institutional governance and collaboration mechanisms at Indonesia's entry points, emphasising both formal arrangements, such as Memoranda of Understanding, and informal communication channels that facilitate daily operations among Immigration, Customs, Port Authorities, Law Enforcement, and Health Agencies. The research employed qualitative methods, including interviews, observations, and document analysis, grounded in Policy Network theory, to analyse the dynamic...
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Effectiveness of Maritime Sector Public Services: A Study of the Implementation of Immigration SOPs at the Tanjung Priok Port Terminal
Rahma Dyah Widyaningrum
; Fedianty Augustinah
; Eny Hartati
International Journal of Social Science and Humanity
Vol 2
, No 4
(2025)
This study aims to explore the implementation of Standard Operating Procedures for immigration services at TPI Tanjung Priok Port and examine its impact on service effectiveness in Indonesia's maritime sector. The research employed a qualitative approach to analyse the gap between formal SOP guidelines and on-the-ground practices, examining internal and external factors, including resource limitations, technological constraints, and inter-agency coordination issues. The findings reveal significa...
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Bureaucratic Reform of the Ngurah Rai Immigration Travel Documents Section, Realising Dynamic Immigration Governance
Herlis Fahmil Qur'ani
; Ferdianty Augustinah
; Eny Hartati
International Journal of Social Science and Humanity
Vol 3
, No 1
(2025)
This study aims to examine the implementation of bureaucratic reform at the Immigration Document Section of Ngurah Rai Immigration Office, focusing on digital transformation through the M-Paspor application to realise a dynamic immigration management system. The research employed qualitative analysis to evaluate service efficiency, transparency, accountability, and staff capacity in the context of digital innovation aligned with Dynamic Governance principles. The findings reveal that digitalisat...
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