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Menampilkan 1–6 dari 6 artikel
Analysis of Public Services at the Dumai City One-Stop Integrated Administration System (SAMSAT) Office
Lilis Wahyuni
; Audiva Martin
; Nurul Anisa
; Puja Fadilah
; Wilia Dita Asmara
International Journal of Humanities and Social Sciences Reviews
Vol 2
, No 2
(2025)
Public service is the primary indicator of the effectiveness of government bureaucratic performance, as it directly reflects how well public institutions meet community needs. This study aims to evaluate the quality of public services at the Dumai City SAMSAT Office using the SERVQUAL approach, which consists of five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The research employed a descriptive qualitative method with a purposive sampling technique. Informants in...
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Analysis of Public Service Standards for Inpatient Care at Dumai City Regional General Hospital (RSUD)
Dede Mirza
; Lilis Wahyuni
; Fitra Hadi Khaz
; Yuliana Yuliana
International Journal of Humanities and Social Sciences Reviews
Vol 2
, No 2
(2025)
This study aims to evaluate the implementation of Public Service Standards in inpatient services at Dumai City Regional General Hospital (RSUD) as an important part of the provision of health services to the community. Public service standards are needed to ensure service quality, efficiency, transparency, and public satisfaction as service users. However, in practice, various problems are still found, particularly related to the timeliness of service, clarity of service costs, and the availabil...
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Implementation of Orderly Administration in the Bookkeeping and Documentation System of Dasawisma Anggur Merah 3 RT 08 in Bukit Timah Subdistrict
Dila Erlianti
; Lilis Wahyuni
; Wagimin Wagimin
; Sobirin Sobirin
Jurnal Hasil Kegiatan Bersama Masyarakat
Vol 3
, No 1
(2025)
This Community Service Program (PkM) was motivated by the low quality of administrative order in the bookkeeping and document management system of Dasawisma Anggur Merah 3 RT 08, Bukit Timah Village, characterized by unsystematic data recording, weak documentation practices, and limited understanding of accountable and organized administration. The objective of this program was to strengthen the capacity of Dasawisma in implementing orderly administration through the development of structured, t...
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Empathetic Communication and Social Management Strategies in Increasing Awareness for Orphans
Dila Erlianti
; Lilis Wahyuni
; Yesi Mala Sari
; Reza Syahputra Alfandi
Jurnal Hasil Kegiatan Bersama Masyarakat
Vol 2
, No 5
(2024)
Stunting remains a chronic nutritional issue in Indonesia, particularly among children under five, affecting cognitive development, physical growth, and the productivity of the younger generation (Ministry of Health, 2023). This community service aims to enhance the role of public administration in promoting policies and programs to combat stunting through education, training, and direct assistance. Activities were conducted in coordination with government officials, health cadres, and local lea...
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Organizational Effectiveness of the Regional Revenue Agency in Hotel Tax Collection in Dumai City
Lilis Wahyuni
; Indah Kumala Dewi
; Erinaldi Erinaldi
International Journal of Humanities and Social Sciences Reviews
Vol 1
, No 1
(2024)
This study aims to analyze the effectiveness of the Regional Revenue Agency (Bapenda) in collecting hotel taxes in Dumai City. Using a qualitative approach with a case study method, this study explores the factors influencing the effectiveness of tax collection and the obstacles encountered. Data were collected through in-depth interviews, observations, and documentation, which were then analyzed using thematic analysis. The results indicate that although the objectives of tax collection have be...
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The Role of the Cooperative and Tourism Service (Diskopar) in Tourism Development in Dumai City
Rudi Hartasetiadi
; Lilis Wahyuni
; Ernita Puspa Dewi
; Dewi Jannah
; Mesi Yendara
International Journal of Social Welfare and Family Law
Vol 1
, No 1
(2024)
This study aims to analyze the role of the Department of Youth, Sports and Tourism (Diskopar) Dumai City in tourism development and to identify supporting and inhibiting factors affecting its implementation. The research uses a qualitative descriptive approach with data collected through interviews, observation, and documentation. Informants consisted of a tourism data and information officer at Diskopar Kota Dumai and a community tourism actor. The data were analyzed using an interactive model...
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