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Pengaruh Fitur Layanan dan Biaya Administrasi Terhadap Kepuasan Nasabah Menggunakan Mobile Banking pada Bank Syariah Indonesia KC
Destianah Destianah
; Hilda Hilda
; Fakhrina Fakhrina
Jurnal Ekonomi dan Keuangan Islam
Vol 2
, No 6
(2024)
This research used a quantitative method with a sampling technique using the Slovin formula to obtain 95 samples. The data collection technique uses a questionnaire. The research results show that the service feature variable (X1) influences customer satisfaction (Y). The results of the t test for service features on customer satisfaction obtained a value of tcount > ttable (3.429>1.986) and a significance value smaller than probability (0.000 ttable (8.264 > 1.986) and a significance v...
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Manajemen Risiko Dalam Pengiriman Barang Pada Jasa JNT Express Cabang Palembang Ditinjau Dari Perspektif Ekonomi Islam
Yuliana Yuliana
; Hilda Hilda
; Fakhrina Fakhrina
Jurnal Ekonomi dan Keuangan Islam
Vol 2
, No 3
(2024)
The main problem in this thesis is that in the last few months JNT Express Palembang branch has often experienced a decline in sales and also complaints from customers about the many problems that occur in the service felt by consumers such as problems with late delivery of goods, shipments that cannot be tracked, damage to goods to loss of delivery packages. These complaints were obtained from the Internet Media. The purpose of this discussion is to find out the Implementation of Risk Managemen...
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Pengaruh Daya Tarik Promosi Dan Kemudahan Penggunaan Teknologi Terhadap Loyalitas Pengguna E-Money: Pada Produk E-Money Bank Syariah Indonesia Kantor Cabang Pembantu Radial Palembang
Siti Maslahah
; Hilda Hilda
; Fakhrina Fakhrina
Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah
Vol 2
, No 1
(2024)
The purpose of this research is to determine the effect of promotional attractiveness and ease of use of technology on loyalty in using e-money (in Indonesian sharia bank e-money products at the Radial Palembang sub-branch office). This research uses primary data with a quantitative approach. The population in this study were customers of Bank Syariah Indonesia (BSI) Palembang Radial Palembang Sub-Branch who used 200 e-money products in the last 1 year. Sampling in this research used the Slovin...
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