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Pengaruh Kualitas Pelayanan dan Citra Merek terhadap Kepuasan Penumpang Maskapai Wings Air di Bandar Udara Sultan Muhammad Kaharuddin Sumbawa
Hilda Fatricia Noviantika
; Djoko Widagdo
Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan
Vol 3
, No 1
(2025)
Wings Air is a low-cost airline in Indonesia and is a subsidiary of the company PT. Lion Grub. The purpose of this research is to determine the influence of service quality and brand image variables on passenger satisfaction with Wings Air at Sultan Muhammad Kaharuddin Airport, Sumbawa, both partially and simultaneously. The method used is a quantitative method with non-probability sampling and purposive sampling techniques distributed through a questionnaire of 100 respondents. This research in...
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Pengaruh Tingkat Kualitas Pelayanan dalam Pengurusa Paspor terhadap Kepuasan Pemohon di Kantor Imigrasi Kelas II Non TPI Bima
Nur Hidayah
; Djoko Widagdo
Jurnal Transformasi Bisnis Digital
Vol 2
, No 2
(2025)
Service quality is a service that has a characteristic quality. Characteristics of good quality include ease, speed, accuracy, reliability and empathy from service officers in providing and delivering services to someone who has a strong impression that can be directly felt by customers at that time and at that time. This study uses a quantitative method. It can be concluded that the service quality variable (X) has a significant influence on applicant satisfaction (Y) at the Bima Immigration Of...
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Analisis Tingkat Pelayanan (Level of Service) pada Fasilitas Terminal Keberangkatan Internasional Bandar Udara I Gusti Ngurah Rai - Bali dalam Memfasilitasi Pertumbuhan Pergerakan Penumpang
Agatha Alventri Delvina Klau
; Djoko Widagdo
Jurnal Manajemen Bisnis Digital Terkini
Vol 1
, No 4
(2024)
This study aims to analyze the Level of Service (LoS) at the international departure terminal facilities at I Gusti Ngurah Rai Airport, Bali, in accommodating the growth of passenger traffic. Referring to IATA standards, PM 178 of 2015, and PM 41 of 2023, this research evaluates the performance of facilities such as passenger and baggage screening, check-in, immigration, and waiting areas. The research method used is qualitative, with data collected through observation, interviews, and documenta...
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Analisis Kondisi Peralatan Unit Kerja AVSEC dalam Menunjang Keamanan dan Keselamatan Penerbangan Berdasarkan KP 139 Tahun 2018 di Bandar Udara Banyuwangi
Gunita Aulia
; Djoko Widagdo
Jurnal Bisnis Kreatif dan Inovatif
Vol 1
, No 3
(2024)
Aviation is a critical sector that requires high levels of security and safety, with regulations such as KP 139 Year 2018 in Indonesia setting operational standards for Aviation Security (AVSEC). Banyuwangi Airport, as a growing airport, must ensure that its security equipment meets these standards. This study aims to analyze the condition of AVSEC equipment at the airport, assess its compliance with regulations, and provide recommendations for enhancing aviation security and safety. This resear...
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