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Pengaruh Mutu Pelayanan Terhadap Kepuasan Pasien Poliklinik Umum Di RSU Bethesda Gunung Sitoli
Alfred Solidaritas Telaumbanua
; Deli Theo
; Juliandi Harahap
Jurnal Riset Rumpun Ilmu Kedokteran
Vol 3
, No 1
(2024)
Quality is one of the important elements in every health service. Therefore, in providing health services for the community, health service providers must always maintain the quality of services provided. The purpose to be achieved in this study is to analyze the factors that affect the quality of health services on patient satisfaction of the General Polyclinic at Bethesda Gunungsitoli General Hospital. This type of research uses a descriptive analytical survey with a cross sectional design. Th...
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Analisis Pengaruh Mutu Pelayanan IGD Terhadap Kepuasan Pasien Di RUMKIT TK II Iskandar Muda Banda Aceh
Muhammad Ilham Syufi
; Juliandi Harahap
; Deli Theo
Jurnal Riset Rumpun Ilmu Kedokteran
Vol 3
, No 1
(2024)
It can be said that patient satisfaction is an abstract thing and the results vary greatly because basically it really depends on each individual's perception. Patient satisfaction can be said to be fulfilled if the services provided are in accordance with their expectations. The aim of the research is to analyze the Quality of Emergency Room Services on Patient Satisfaction at RUMKIT TK II Iskandar Muda Banda Aceh. The research design used in this research is an analytical survey with a cross s...
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Penerapan Manajemen Mutu Pelayanan Rumah Sakit Oleh Tenaga Kesehatan di RS. Mitra Medika Premiere Medan
Arifah Devi Fitriani
; Deli Theo
; Meriahta Sitepu
; Teguh Suharto
; Mhd. Aulia Rahman4
; Sari Safitri5
Jurnal Pengabdian dan Keberlanjutan Masyarakat
Vol 2
, No 1
(2024)
Hospital service quality management is a crucial aspect of the healthcare service system, aimed at ensuring that every patient receives safe, effective, and high-quality care. In the era of global competition and rising patient expectations, hospitals are required not only to provide adequate healthcare services but also to continuously and sustainably improve the quality of their services. Good quality management assists hospitals in identifying, measuring, and improving areas that require enha...
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