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Analisis Kualitas Pelayanan Room Attendant dengan Standar Operasional Prosedur (SOP) di Lorin Hotel Solo
Miftah Arrozaq, Muhammad
; Yostitia, Made Prasta
; Darmawan Ardi
Jurnal Manajemen Pariwisata dan Perhotelan
Vol 4
, No 1
(2026)
This study aims to analyze the quality of room attendant service based on Standard Operating Procedures (SOPs) at the Lorin Solo Hotel and identify factors influencing its implementation. The research method used a qualitative approach through interviews, observations, and analysis of guest reviews.The results indicate that the implementation of SOPs has been successful, particularly in terms of room cleanliness, linen changes, replenishment of amenities, checking facilities, and friendly servic...
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Profesionalisme Room Attendant dalam Menjaga Kebersihan Kamar Tamu pada Hotel Berbintang di Surakarta
Jurnal Manajemen Pariwisata dan Perhotelan
Vol 3
, No 2
(2025)
Guest comfort is a key indicator of hotel service quality, strongly influenced by the professionalism of Room Attendants and the cleanliness of guest rooms. This study aims to analyze the role of Room Attendant professionalism in maintaining room cleanliness standards at Hotel Grand Mercure Solo Baru. Using a qualitative approach, in-depth interviews with three housekeeping staff members were conducted. The findings show that Room Attendant professionalism contributes directly to room cleanlines...
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Kinerja Public Area Attendant dalam Menangani Kebersihan Public Area di Hotel Grand Mercure Solo Baru
Jurnal Manajemen Pariwisata dan Perhotelan
Vol 3
, No 1
(2025)
This final project aims to determine: (1) Job desk of public area attendant in cleaning public areas at the Grand Mercure Solo Baru Hotel (2) Performance of public area attendant in handling public area cleanliness. This study uses a qualitative research method by obtaining data through interviews, observations, documentation and literature studies. The data analysis technique used in this study consists of four steps, namely data collection, data reduction, data presentation, and drawing conclu...
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