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Pengukuran Tingkat Kepuasan Terhadap Website Booking Bromo Menggunakan Metode Webqual 4.0 Modifikasi
Muhammad Ridwan
; Asif Faroqi
; Anita Wulansari
Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi
Vol 3
, No 1
(2025)
This study aims to measure user satisfaction with the Booking Bromo website using the Modified WebQual 4.0 method. The website is used by tourists to book entrance tickets to Bromo Tengger Semeru National Park (TNBTS); however, there have been complaints about service quality, such as frequent server inaccessibility, a monotonous website design, and a lack of community interaction features. Using a quantitative approach, the study involved 338 respondents who were users of the Booking Bromo webs...
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Analisis Kepuasan Wisatawan Kota Surabaya dengan Model End User Computing Satisfaction (Studi Kasus: Tiket Wisata Surabaya)
Firdaus Akmal Fauzan
; Asif Faroqi
; Siti Mukaromah
Saturnus: Jurnal Teknologi dan Sistem Informasi
Vol 3
, No 1
(2025)
This research analyzes user satisfaction of the Surabaya Tourist Ticket, which is a digital platform designed to make it easier to purchase tourist tickets in the city of Surabaya which is managed by the Surabaya City DISBUDPORAPAR. This analysis was carried out using the End User Computing Satisfaction model which measures the content, accuracy, format, ease of use, and timeliness of the application. The result of the analysis shows that this application has a positive and significant influence...
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Implementasi ITIL V3 dan COBIT 5 Dalam Manajemen Masalah TI di CV. Warajaya Solve Techindo
Brian Firmansyah Kartono Soebari
; Siti Mukaromah
; Asif Faroqi
Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Vol 2
, No 3
(2024)
Information technology continues to evolve over time, and this development can be leveraged across various organizational sectors. CV. Warajaya Solve Techindo, an IT Solution company, relies heavily on the implementation of information technology to support its business processes. With numerous IT services sold and used by WaySolve, new risks or problems are bound to arise. Unfortunately, WaySolve currently lacks clear guidelines for problem management. The aim of this thesis is to create SOP re...
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Penyusunan Standart Operasional Prosedur Insiden Manajemen menggunakan Framework ITIL Versi 3: Studi kasus: Dinas Koperasi dan UKM Provinsi Jawa Timur
Ocha Taniya Brigidta
; Siti Mukaromah
; Asif Faroqi
Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Vol 2
, No 2
(2024)
The development of information technology has provided numerous benefits in the advancement of various organizations. One government organization that has implemented information technology to support its business processes is the Department of Cooperatives and SMEs of East Java Province. With the increasing number of information technology services used by the Department of Cooperatives, new challenges and consequences inevitably arise in the service maintenance process when an incident occurs...
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