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Evaluasi Pengalaman Pengguna Menggunakan Metode User Experience Questionnaire : Studi Kasus : KLAMPID New Generation
Ardina Sagita Ramadhani
; Anita Wulansari
; Eristya Maya Safitri
Switch : Jurnal Sains dan Teknologi Informasi
Vol 3
, No 3
(2025)
This research evaluates the user experience of KLAMPID New Generation, which is a digital service managed by DISPENDUKCAPIL Surabaya City. Evaluation is carried out using the User Experience Questionnaire method to measure the attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty of the application. The analysis result show that this application has a good value and shows positive evaluation on all scales, on the perspicuity scale it has a mean value of 1.69 and benchm...
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Pengukuran Tingkat Kepuasan Terhadap Website Booking Bromo Menggunakan Metode Webqual 4.0 Modifikasi
Muhammad Ridwan
; Asif Faroqi
; Anita Wulansari
Neptunus: Jurnal Ilmu Komputer Dan Teknologi Informasi
Vol 3
, No 1
(2025)
This study aims to measure user satisfaction with the Booking Bromo website using the Modified WebQual 4.0 method. The website is used by tourists to book entrance tickets to Bromo Tengger Semeru National Park (TNBTS); however, there have been complaints about service quality, such as frequent server inaccessibility, a monotonous website design, and a lack of community interaction features. Using a quantitative approach, the study involved 338 respondents who were users of the Booking Bromo webs...
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Perancangan SOP Pengembangan Sistem Informasi Manajemen Menggunakan Framework COBIT 5 dan ITIL V3: (Studi Kasus: Dinas Perpustakaan dan Kearsipan Kota Surabaya)
Ajeng Laras Wangi
; Siti Mukaromah
; Anita Wulansari
Bridge : Jurnal Publikasi Sistem Informasi dan Telekomunikasi
Vol 2
, No 3
(2024)
Dinas Perpustakaan dan Kearsipan Kota Surabaya (DISPUSIP) is one of the Surabaya city government institutions whose role is to provide and manage public service facilities in the library and archives sector in the City of Surabaya. DISPUSIP has an IT Team that manages information technology including the development of Management Information Systems (MIS). In working on MIS development, the DISPUSIP IT Team experienced problems related to the division of job desks between members and the MIS wor...
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