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Menampilkan 1–2 dari 2 artikel
Bureaucratic Innovation and Public Service Delivery: Breaking Through Administrative Barriers in the Digital Era
Syafaruddin Syafaruddin
; Andi Riska Andreani Syafaruddin
; Nurasia Natsir
International Journal of Entrepreneurship and Management
Vol 3
, No 1
(2026)
Bureaucracies worldwide face increasing pressure to innovate due to rising citizen expectations, technological disruption, and fiscal constraints. The digital era offers significant opportunities to transform public service delivery by overcoming traditional administrative barriers. This study employs a multiple case study design, analyzing 18 innovative public service initiatives in Indonesia recognized for service innovation. Data were collected through document analysis, semi-structured inter...
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Digital Transformation in Public Administration: Challenges and Opportunities in Indonesian Government Agencies
Syafaruddin Syafaruddin
; Andi Riska Andreani Syafaruddin
; Nurasia Natsir
International Journal of Management Science and Business
Vol 3
, No 1
(2026)
The digital transformation of public administration represents a critical pathway toward modernizing governance, enhancing service delivery, and improving transparency in Indonesian government agencies. This study examines the current state of digital transformation initiatives across various levels of government in Indonesia, identifying key challenges and opportunities in implementing digital technologies within bureaucratic structures. Through a convergent parallel mixed-methods design combin...
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