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Strategi Harga, Citra, dan Kualitas Layanan: Pendorong Kepuasan Pelanggan Jasa Kargo Laut
Siti Susanti
; Sulistyowati Sulistyowati
; Andar Sri Sumantri
Logistics and Supply Chain Insights
Vol 1
, No 2
(2025)
This study analyzes the simultaneous and partial effects of Price (X1), Corporate Image (X2), and Service Quality (X3) on Customer Satisfaction (Y) in cargo shipping services at PT. Serasi Shipping Indonesia, Semarang Branch. The increasingly competitive maritime logistics sector demands a deep understanding of the determinants of business-to-business (B2B) customer satisfaction. Employing an explanatory quantitative design with a saturated population and sample of 100 corporate customers, data...
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Dominasi Kepercayaan Pengguna: Analisis Kualitas Pelayanan dan Persepsi Harga Jasa Penyeberangan Rute Paciran-Bawean
Saskia Maharani
; Andar Sri Sumantri
; Sulistyowati Sulistyowati
Logistics and Supply Chain Insights
Vol 1
, No 2
(2025)
This study aims to analyze the influence of Service Quality, Price Perception, and Trust on the User's Interest in the ferry service of KMP Gili Iyang on the Paciran-Bawean route operated by PT. ASDP Indonesia Ferry (Persero) Cabang Paciran. This route plays a critical role as an essential logistics and social link for Bawean Island. The quantitative research used a survey method with an Incidental Sampling technique, involving 100 respondents who are users of the service. The collected data wer...
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Analisis Promosi, Harga, Kualitas Layanan, dan Kepercayaan terhadap Keputusan Pembelian Tiket Kapal
Miptahul Jannah Harahap
; Andar Sri Sumantri
; Sulistyowati Sulistyowati
Logistics and Supply Chain Insights
Vol 1
, No 2
(2025)
This research aims to analyze the partial and simultaneous influence of four independent variables—Ticket Price (X_1), Service Quality (X_2), Customer Trust (X_3), and Promotion (X_4)—on Ship Ticket Purchase Decisions (Y) at PT. PELNI Semarang Branch. Utilizing an associative quantitative method with a sample of 100 passenger respondents (N=100), the data were analyzed using multiple linear regression (SPSS 22.0). The model demonstrated a strong explanatory power, accounting for 55.7% of the var...
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Analisis Empiris Faktor-Faktor Kunci Penentu Keselamatan Pelayaran: Studi Kasus: Implementasi Manajemen di Pelabuhan Gresik
Nur’aini Budi Cahyani
; Retno Mulatsih
; Andar Sri Sumantri
Port Management and Maritime Administration Journal
Vol 1
, No 2
(2025)
Shipping safety is an essential prerequisite in global and domestic maritime operations. However, ship accident incidents remain an annual vulnerability, often caused by suboptimal safety systems. This study aims to analyze the partial effects of the Implementation of the International Safety Management (ISM) Code (X1), the Implementation of Shipping Navigation Aids (SBNP) (X2), Master's Responsibility (X3), and Crewing (X4) on Shipping Safety (Y) at Gresik Public Port, East Jawa. The method use...
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Evaluation of Factors Influencing Passengers' Interest in Ticket Purchase Decision for the KM. Kirana 1 Ship on the Sampit Route
Muhamad Hikam Firdaus
; Sulistyowati Sulistyowati
; Andar Sri Sumantri
Shipping and Transport Management Journal
Vol 1
, No 2
(2025)
This study aims to evaluate the factors influencing passengers’ interest in purchasing tickets for the KM. Kirana 1 ship on the Sampit route. In the era of increasing competition in maritime transportation, understanding consumer interest factors is essential for shipping companies to enhance their marketing strategies and stay competitive. This research employs a quantitative approach using a survey method involving passengers of KM. Kirana 1. The variables examined in this study include price,...
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Analisis Pengaruh Faktor Operasional terhadap Waktu Tunggu Kapal di Pelabuhan Curah
Romulo Sitorus
; Andar Sri Sumantri
; Sulistyowati Sulistyowati
Port Management and Maritime Administration Journal
Vol 1
, No 1
(2025)
This quantitative study analyzes the influence of Ship Docking Schedule (X1), Port Availability (X2), and Loading and Unloading Productivity (X3) on Vessel Waiting Time (Y) at Tanjung Intan Cilacap Port. Data were collected through questionnaires administered to 86 vessel crew respondents and analyzed using Multiple Linear Regression (SPSS v.26). The t-test results indicate that X1, X2, and X3 individually exert a positive and significant influence on Y.1 The regression model demonstrates robust...
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Analisis Faktor Dominan yang Mempengaruhi Keselamatan Kapal Tugboat
Mega Kariya Imani
; Andar Sri Sumantri
; Retno Mulatsih
Port Management and Maritime Administration Journal
Vol 1
, No 1
(2025)
Ship safety is critical, particularly for operations involving tugboats in busy maritime environments like Cirebon Port, Indonesia.1 Despite strict regulations, annual safety targets are often unmet, prompting the need to assess key influencing factors.1 This study investigates the partial influence of four independent variables—Harbor Master's Role (X_1), Ship Seaworthiness (X_2), Ship Crew (X_3), and Shipping Navigational Aids (X_4)—on Tugboat Safety (Y) at Cirebon Port.1 Employing an associat...
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Analisis Determinan Kinerja Perusahaan Keagenan Kapal: Studi Empiris di Pelabuhan Tanjung Emas
Syarifah Adelia Febriyanti
; Sulistyowati Sulistyowati
; Andar Sri Sumantri
Port Management and Maritime Administration Journal
Vol 1
, No 1
(2025)
This study examines the factors affecting Ship Agency Company Performance (Y) at Tanjung Emas Port, Semarang. The focus is on four independent variables: Waiting Time Perception (X1), Loading and Unloading Productivity (X2), Document Handling (X3), and Human Resources (X4). Using a quantitative approach and multiple linear regression analysis, data were collected from 100 employees across 27 agency companies. The results indicate that all four independent variables have a positive and significan...
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Faktor-Faktor yang Berpengaruh terhadap Kinerja Karyawan PT. Universal Tunggal Logistics di Pelabuhan Tanjung Emas Semarang
Angga Bagus Kurniawan
; Sulistyowati Sulistyowati
; Andar Sri Sumantri
Logistics and Supply Chain Insights
Vol 1
, No 2
(2025)
Employee performance is a crucial element in determining the success of the company's operations, especially in the logistics sector which demands efficiency and speed of service. This study aims to analyze the factors that affect the performance of employees of PT. Universal Tunggal Logistics which operates at the Port of Tanjung Emas Semarang. The research method used is a quantitative approach with data collection techniques through questionnaires distributed to employees of the operational a...
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Analysis of Service Quality on Satisfaction Customers at the Salatiga City Type A Boarding Terminal
Dava Ananda
; Sulistyowati Sulistyowati
; Andar Sri Sumantri
International Journal of Management
Vol 2
, No 1
(2025)
This research aims to determine the analysis of service quality on customer satisfaction at the Tingkir Type A Terminal, Salatiga City. In this research, the objects taken were service users at the Tingkir Terminal. Data sources include primary and secondary data. The sample in this study was 100 service user respondents at Tingkir Terminal. Data collection was carried out using observation methods, literature studies, interviews, documentation and questionnaires. The data analysis technique is...
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