The aim of this research is to analyze the level of student satisfaction with the quality of services within the Berau College of Agricultural Sciences. From the results of observations and interviews, 5 variables were obtained, namely Lecturers, BAAK, Infrastructure, Lectures, and Image/Brand Image where the items in each measurement variable used the SERQUAL dimension. The sample of respondents was selected as 30 final semester students who had completed their thesis. The instrument was declared valid with a KMO value greater than the test value of 0.5 and reliable with a Cronbrach's Alpha value greater than the test value of 0.6 using SPSS 19. The results of the student satisfaction index (Customer Satisfaction Index) were 78.4%, which means The faculty is able to provide satisfactory quality services to students. From the science quadrant, it is found that Infrastructure and Lectures are in quadrant II (Presentation Priorities) where on average these variables are perceived as very important by students and the faculty has carried out a level of service performance in accordance with what students expect.

Hospitals certainly have strategic policy formulation in internal parts, especially organization, management and human resources (HR) and must be able to make decisions effectively to improve the quality of health services. So by increasing this vision it is necessary to use information management systems in hospital services. Health services are the main topic because of the high complexity of challenges in the health sector. The purpose of this study was to determine the Implementation of the Hospital Management Information System (SIMRS) in the influence of SIMRS on health services. With various service management information systems and different features, it is necessary to have regulations and make minimum standards that must be set by the ministry of health in order to achieve uniform services and be able to carry out full electronic-based activities, the need for the capacity of the ministry of health to provide applications for hospitals that are still unfamiliar with SIMRS and ongoing training and need more monitoring. The research design used in the preparation of this article is a literature review method related to Hospital Management Information Systems in Health Services. Search results using several databases such as Scopus, Google Scholar and also by collecting information that has been obtained from online journal article literature sourced from reference books and books related to the topic. The results of 8 articles obtained that the Effect of Utilizing Management Information Systems on Health Services in Hospitals by increasing Human Resources (HR), Standard Operating Procedures (SOP) for Facilities and Infrastructure, Implementation of Hospital Management Information Systems (SIMRS), Improving the Quality of Health Services, and Hospital Promotion and Service Policy. It can be concluded that the management information system in health services is something that integrates the entire process flow of hospital services in the form of a network that improves human resources for health services, quality information systems in hospitals. This strategy becomes an arrangement or equipment that provides information to develop to achieve the objectives of its activities.
 

Knowledge and innovation management is a knowledge management is a way of managing knowledge so that it can be distributed to organizations and can be studied by organizations in order to achieve the goals of the organization in terms of creating a product process that can affect organizational performance. Management of human resources (HR) is important in achieving the goals of an organization or agency. The purpose of this theoretical analysis is to find out how knowledge and innovation management improves human resources in the health sector. The research method used is a theoretical analysis study. Theoretical analysis as analysis in order to ensure that the theories used as analytical tools to dissect the problems in research are scientifically correct. The core of this theoretical analysis is knowledge and innovation management in the health sector, namely in terms of human factors, organization and strategy. It can be concluded that Knowledge management in innovation has become something that is very decisive, therefore its acquisition and utilization needs to be managed properly in the context of improving organizational or agency performance. In addition, strong management is also needed so that this knowledge takes root in every individual in the organization, always improving resource skills that can be supported by infrastructure for disseminating information within organizations and agencies. For institutions in the health sector, it is urgently needed how to apply to employees and health workers related to increasing skills through knowledge management and innovation. Employees or health workers must be able to acquire knowledge, make knowledge into institutional assets, apply the knowledge acquired and protect this knowledge as an asset that must be maintained and developed in providing health services to patients and also the importance of improving human resources.

Health workers have an important role to improve the maximum quality of health services to the community. It is also necessary for health workers to consider balanced work, one of which is the management of work life balance (WLB). Work Life Balance as an individual's ability to balance his responsibilities at work and things that are not related to work. The purpose of this theoretical study is to find out the management of work life balance in health workers in hospitals. The method used is a theoretical study by analyzing and comparing existing theories. It then learns more about a subject in theory or research and helps readers understand it better and with implications. The data that has been obtained is then analyzed and presented in narrative form in the form of diagrams or schematics whose contents discuss the results of the research analyzed from some of the literature. The result of this theoretical study is to arrange plans and schedules, control unnecessary things, filter between professional and personal, prevent burn out, and increase job attendance. It can be concluded that work life balance or balance of time in the context of working in a hospital, namely as health workers have the ability to balance between the time we provide as a professional in the workplace and the time we provide as a person outside where we work. Health workers who have a good work-life balance, then a person can be more productive and efficient at work. This also supports increasing satisfaction in doing work. It is hoped that the hospital and health workers will always conduct training to support increasing the professionalism of health workers and balancing their responsibilities at work and those that are not related to work. In addition, as a professionalism and performance appraisal that is assessed in terms of punctuality, discipline and altruism.