<p class="Abstract">This research is conducted due to the presence of business phenomena experienced by Yani Salon regarding to their customers complaints. The purpose of this research is to analyze the influence of dimensions of service quality on customer loyalty through customer satisfaction.</p><p class="Abstract">The research samples are 96 respondents obtained using a purposive sampling method then followed with path analysis.</p><p class="Abstract">The results show that the physical evidence, reliability, responsiveness, assurance, and empathy have positive and significant influence on customer satisfaction. Physical evidence and assurance do not have significant influence on customer loyalty, while reliability, responsiveness, and empathy have positive and significant influence on customer loyalty.</p>

The purpose of this study was to examine and describe the effect of Psychological Capital, Person Organizational Fit (PO-Fit) and Employee Engagement on Organizational Citizenship Behavior (OCB) in the MANAGE section of the Semarang Police Academy Police. Samples were taken as many as 100 employees, while the sampling technique used was the Saturated Sample method. The data analysis technique was carried out using Multiple Linear Regression. With descriptive analysis method, the data analysis technique in this study used the SPSS 21.00 program. Hypothesis testing shows that there is a significant effect of Psychological Capital, Person Organizational Fit (PO-Fit) and Employee Engagement on Organizational Citizenship Behavior (OCB).  Keywords: Psychological Capital, Person Organizational Fit (PO-Fit), Employee Engagement, Organizational Citizenship Behavior (OCB),

<p><em><span>The purpose of this study is to offer new insights on how to improve the quality of Higher Education that is expected to retain users and influence repurchase decisions. The variables used in this study include perceived service quality, perceived customer value, customer satisfaction and repurchase decisions. This type of research is explanatory research. The data analysis technique used is multiple linear regression and path analyses.</span></em><em>The analysis shows that service quality perception and customer value perception partially have a positive effect on customer satisfaction. While the perception of service quality has no significant effect on repurchase decisions in higher education. The perception of customer value does not affect repurchase decisions in higher education. Customer satisfaction does not affect repurchase decisions in higher education. Customer satisfaction is also not able to mediate the relationship between perceived service quality and perceived customer value with repurchase decisions in higher education.</em></p><p>Tujuan penelitian ini adalah untuk menawarkan wawasan baru tentang cara meningkatkan kualitas Pendidikan Tinggi yang diharapkan dapat mempertahankan pengguna dan mempengaruhi keputusan pembelian kembali. Variabel-variabel yang digunakan dalam penelitian ini meliputi persepsi kualitas pelayanan, persepsi nilai pelanggan, kepuasan pelanggan dan keputusan pembelian kembali. Jenis penelitian ini adalah <em>explanatory research</em>. Teknik analisis data yang digunakan adalah Regresi linier berganda dan <em>path analyses</em>. Hasil analisis menunjukkan persepsi kualitas pelayanan dan persepsi nilai pelanggan secara parsial berpengaruh positif terhadap kepuasan pelanggan. Sedangkan persepsi kualitas pelayanan tidak berpengaruh signifikan terhadap keputusan pembelian kembali pada pendidikan tinggi. Persepsi nilai pelanggan tidak berpengaruh terhadap keputusan pembelian kembali pada pendidikan tinggi. Kepuasan pelanggan tidak berpengaruh terhadap keputusan pembelian kembali pada pendidikan tinggi. Kepuasan pelanggan juga tidak mampu memediasi hubungan antara persepsi kualitas pelayanan dan persepsi nilai pelanggan dengan keputusan pembelian kembali pada pendidikan tinggi.</p><p><em><br /></em></p>