This study aims to identify the factors that hinder the use of the customs manifest application, the impacts caused, and the efforts made by PT. Samudera Sarana Karunia in overcoming the issues encountered. The research employs a qualitative descriptive method to provide an in-depth explanation of the influence of the customs manifest application on the inward & outward issuance process within the company. Data collection techniques include observation, interviews, documentation, and literature studies.The study results indicate several factors that affect the use of the customs manifest application in the inward & outward issuance process. These factors include the absence of dedicated staff assigned to operate the application, restricted access as the application can only be operated via computer, and the lack of operational flexibility in using the application. These limitations lead to several impacts, such as errors in data entry, the absence of backup devices in case of a system failure, and restricted mobility due to the fixed nature of desktop computers.To address these issues, PT. Samudera Sarana Karunia has undertaken several efforts, including training operational staff to improve their proficiency in using the application, proposing a transition from desktop computers to laptops to enhance work flexibility, and holding regular coordination meetings among operational staff to ensure the smooth implementation of the customs manifest application. Through these measures, the company aims to minimize existing obstacles and improve the efficiency of the inward & outward issuance process.

As a shipping company that operates in the agency sector and handles its own routine ships in transporting coal, PT. The Long Branch Adhiguna Ark Shipping also handles ship documents. A ship is declared seaworthy or can sail to carry and unload goods if it is equipped with ship documents that have been approved by the harbormaster. The harbormaster only asks for these documents specifically for local ships. Almost every ship document that is being loaded at the special terminal of PT. Bukit Asam, which is served by an agency company, experienced document deays. The result of deays in this document can affect the ship's activities/activities at the port. One of them is that the ship is removed first from the special port of PT. Bukit Asam (Persero) because it has exceeded the specified waiting time limit. So the ship will return to anchorage, waiting for the exit document process to be completed. The length of time the document process was completed hampered the ship's departure to fulfill its trip (voyage), thereby reducing coal deiveries for the PLTU's needs and this gave rise to complaints from the PLTU. One solution is for the agent to frequently coordinate with reated parties for the smooth running of activities.

PT. Pelayaran Cahaya Papua Dumai Branch is one of the companies operating as a Shipping Agency (ship agency) which provides domestic and international services. PT. Pelayaran Cahaya Papua also provides ship services such as ship needs (reflagging, fresh water, bunker), and also provides services for processing ship certificates that are entering their expiry date. The discussion presented in this paper is the Ship Sanitation Control Exemption Certificate (SSCEC) Certificate Extension Procedure at the Class I Port Health Office (KKP) by PT. Dumai branch of the Papua Light Cruise. In the Ship Sanitation Control Exemption Certificate (SSCEC) Certificate Extension Procedure, the company deals directly with relevant agencies, both government and private (companies). By having a good relationship with the shipowner (ship owner) who has been given the authority to make a Letter of Appointment (LOA) agreement to agent their ships, the Company can more freely convey information regarding ship certificates because information regarding ship certificates has a very important role in managing the arrival and departure of ships. To obtain data, the author used 2 (two) types of observation methods in collecting data, namely direct observation of field study and library study. Thus the author can conclude that the procedure for extending the Ship Sanitation Control Exemption Certificate (SSCEC) at the Class I Port Health Office (KKP) has been running smoothly.

This research aims to find out how the process of issuing a billing ship sanitation control exemption certificate through the Indonesian National Single Window (INSW) syncarceral system on the Sea Win III ship by PT. Putra Samudera Inti Batam. The method used in collecting and writing this paper uses the field research method in library research. The purpose and writing of this paper is to find out the flow of making a billing ship sanitation control exclusion certificate when you want to extend an expired Ship Sanitation Control Excamption Certificate (SSCEC). In accordance with applicable provisions, ships can sail if the certificate is still valid and the ship is declared healthy or free from pests or pollution, and in accordance with the route, ships entering Batam port must have complete documents and have a yellow flag which is one of the proofs that states The ship is healthy from the Port Health Quarantine office. The agent must have good relationships with the relevant agencies in Batam, so that the ship's arrival and departure process can run smoothly so that there are no obstacles in the system or in the field and runs in accordance with government regulations.

Pelayaran Semesta Sejahtera Lestari Belawan is a company that operates as a shipping agency (ship agency) which provides domestic and international services. The process of handling ship departure (clearance out) at PT. The Semesta Sejahtera Lestari Belawan voyage starts when the ship has finished carrying out activities at the port, the agent makes another request for ship departure or Clearance Out. The Clearance Out process is a maximum of six hours before the ship leaves, the agent submits a ship out service in the Inaportnet system. To issue an SPB (Sailing Approval Letter), the agent must complete all documents and costs which are the agent's responsibility. For the issuance of an SPK (Work Order), guide the ship out no later than one hour after the SPB (Sailing Approval Letter) is issued. After processing the SPB (Sailing Approval Letter) is complete, the agent will take the ship documents and SIB (Sailing Permit) at KSOP. PT Pelayaran Semesta Sejahtera Lestari is a company that operates in the service and agency services sector, in other words a representative of the general agent/principle to take care of ship documents and take care of all ship needs that are needed when the ship is at the port. To obtain data, the author used field research and library research methods.

The aim of this research is to find out the port service process and what obstacles occur during the port service process. There are several obstacles experienced by service users in ship service activities via Inaportnet. The first is that PNBP payments (VTS, signs and dangerous goods) are still manual, the reason being that service users don't understand Inaportnet. Apart from that, updates to computer devices. When using Inaportnet, system errors often occur. Efforts that can be made are to carry out updates so that PNBP payments can also be made online, carry out training and socialization about Inaportnet filling, update computer equipment and evaluate and upgrade the Inaportnet application.

The purpose of writing this paper is to find out and analyze how to optimize the making of Dahsuskim permits for the residence permits of foreign crew who will work on lay up ships at PT. Trans Shipping Agency Batam and foreign crew who are in Indonesian waters for a long time must be in Dahsuskim. The method used in collecting data is using the Field Research and Liberary Research methods. Dahsuskim is a limited stay permit for Special Immigration Facilities which is specifically intended for foreign workers who work on ships or floating equipment in Indonesian waters. The long processing process has had a significant impact on foreign workers and companies. In carrying out Lay Up activities, the Ship Owner appoints an agent or shipping company to manage all processes of Lay Up activities including taking care of the ship's needs and the needs of the ship's crew. In contrast to routine ships, Lay Up ships will stay for a long time in Indonesian waters and must have permits including residence permits for foreign crew entering and exiting Indonesia. In this case, crew or foreigners entering and exiting Indonesia must have a visa which can only be obtained by submitting an application to the office. Immigration/General of Indonesian Immigration. Immigration plays a very important role because immigration is a government agency whose activities include providing all Immigration permits in the form of visas, entry permits, registration of foreigners, re-entry permits (Exit Re-Entry Permit), non-return exit permits (Exit Permit Only).