Patient satisfaction cannot be separated from the code of ethics and quality service carried out by medical personnel. This study aims to determine the effect of Ethics and Service Quality of Health Workers on Patients Satisfaction at dr. Soepraoen Hospitals Malang. The research method used is descriptive analytic research. With a cross sectional study design. The population in this study were 100 people. The result of this study is there is a positive and significant effect of ethics health workers partially on patient satisfaction, there is a positive and partially significant effect of partially Service Quality on patient satisfaction, there is a simultaneous positive and significant effect of ethics health workers and Service Quality on patient satisfaction.

This study aims to find the effect of the implementation of work unit supervision on the use of hospital information systems in dr. Soepraoen Malang Hospital. The research method used was quantitative with a cross sectional study approach. The location in this study is Kindergarten Hospital. II dr. Soepraoen Malang. The study was conducted from October to November 2020 involving 59 samples. Data processing was performed using the SPSS application. The results showed that there was a positive and significant influence between the implementation of work unit supervision on the use of hospital information.