This study examines the effectiveness of training programs for room attendants in the hospitality industry, focusing on their impact on performance, job satisfaction, and retention. Using a qualitative approach, in-depth interviews were conducted with 20 room attendants and 10 housekeeping managers across various hotel segments. The findings reveal that while initial training typically covers basic cleaning techniques and safety protocols, it often lacks depth in advanced methods and customer service skills. Challenges such as time constraints and reliance on informal learning are common, affecting the consistency and quality of training. Effective training programs were identified as those that provide comprehensive, ongoing instruction and incorporate innovative methods like virtual reality and gamified learning. The study also highlights the importance of mentorship programs and regular feedback to enhance training outcomes. Recommendations for improving training programs include developing detailed curricula, addressing time constraints, and adapting to emerging trends. By implementing these strategies, hotels can enhance room attendants' skills, satisfaction, and overall service quality, leading to improved guest experiences and operational success.

Gamified technology presents a promising avenue for educators to create dynamic and interactive language learning environments. This qualitative study explores students’ perceptions of gamified technology and paper-based methods for tourism vocabulary retention in a private university setting. Through interviews with six students, two overarching themes emerged: engagement and efficacy. Under the theme of engagement, sub-themes included competing students in learning and the level of interactivity among students. Meanwhile, within the theme of efficacy, sub-themes focused on vocabulary retention and student comprehension. The findings underscore the importance of considering students' preferences and perceptions in language learning strategies, particularly in integrating innovative technological tools to enhance engagement and efficacy. Educators are encouraged to leverage gamified technology while also adapting teaching approaches to suit students' needs effectively. Ongoing research and evaluation of gamified technology in language learning contexts can provide valuable insights into its effectiveness and areas for improvement.

In the world of Food & Beverages (F&B), ensuring the safety of the food products produced is very important. Knowledge of Hazard Analysis and Critical Control Points (HACCP) is very important for hotels and restaurants in an effort to ensure food safety. HACCP is a food safety management system based on a preventive approach, by identifying, evaluating and controlling hazards that are significant to food safety. The implementation of HACCP in hotels and restaurants helps prevent food contamination, provides food safety assurance for consumers, and increases customer trust and satisfaction. In addition, HACCP implementation also helps hotels and restaurants meet applicable food safety regulations and standards. Thus, HACCP knowledge for hotels and restaurants is very important to maintain the quality and safety of the food served, as well as maintaining the reputation and sustainability of the business.