This study aims to examine and analyze the influence of individual characteristics, job characteristics, and competence on employee motivation and performance. A quantitative research method was employed, with data collected through questionnaires distributed to 137 AR and Special AR employees at BPJS Ketenagakerjaan across East Java, selected using the Proportional Random Sampling technique. The final sample consisted of 102 respondents. Data analysis was conducted using SPSS version 22 with path analysis. The results indicate that individual characteristics, job characteristics, and competence significantly influence motivation. However, individual and job characteristics do not directly affect performance, whereas competence has a significant direct impact on performance. Additionally, motivation does not have a direct effect on performance, but individual characteristics, job characteristics, and competence were found to influence performance through motivation. The study concludes that to enhance employee performance, organizations must consider individual characteristics, job characteristics, and competence while also providing appropriate motivation. Future research is recommended to explore other factors that may affect employee performance in the context of public organizations.