This research discusses the Analysis of Seafarers Identity Document (SID) Issuance Services at the One-Stop Service Center at the Tanjung Perak Main Port Authority Office. SID is an official identity document for seafarers who work on foreign-flagged vessels and serves to ensure access and legal protection for them. SID issuance services are carried out online through the e-SID website which is designed to increase efficiency and ease of service for seafarers. To evaluate the quality of these services, this research uses a quantitative method with a descriptive approach. Data were collected through questionnaires involving service users and then analyzed based on five dimensions of service quality: Tangibles, Empathy, Assurance, Responsiveness, and Realibility. The results show that the SID issuance service at KSOP Utama Tanjung Perak with an average satisfaction score of 76.32% is classified as good. The Empathy dimension obtained the highest score (80%), followed by Assurance (76.83%), Responsiveness (75.75%), Reliability (75%), and Tangibles (73.12%). Some aspects that require improvement include information availability, friendly attitude of officers, time efficiency, and consistent application of SOPs. As an effort to improve service quality, researchers recommend developing a real-time application status tracking feature, socializing online procedures through educational media, periodic training for officers, and improving information technology infrastructure. With these steps, it is expected that SID issuance services will become more efficient, transparent, and responsive to seafarers' needs.

KSOP Class III Tanjung has a big responsibility in ensuring that the guidance service runs smoothly. However, the realization of the availability of guided facilities and infrastructure is still not in accordance with the state of the field. This study aims to calculate the adequacy level (ideal) of human resources, facilities and infrastructure for ship guidance according to the report of guiding activities. This research is quantitative descriptive with a formula method or an empirical calculation formula of the level of adequacy, used as a reference or reference provided by the Directorate General of Ports. The results of the study show that there is an excess of Human Resources (HR) and Guidance Infrastructure amounting to 2 guides and 1 kepil ship. The factor that affects the calculation of the ideal result is the characteristics of the vessel's guiding area.