Ergonomic exercises can lower blood pressure by restoring the elasticity of blood vessels and improving blood flow. The research method used was a case study involving 2 different respondents. The aim of this research is to analyze the effectiveness of applying ergonomic exercises to reduce blood pressure in hypertensive clients. This type of research is descriptive in the form of a case study. The subjects in this study were two individuals with the same case in two different families with hypertension. Those who were given the same treatment where blood pressure was measured pre and post doing ergonomic exercises. The implementation was carried out 3 times a week for a duration of 30 minutes. The results of the study showed that the blood pressure of the respondents experienced a decrease in blood pressure in systole 14-37 MmHg and diastole 4-15 MmHg. The application of ergonomic exercises is effective in reducing blood pressure in hypertension sufferers.
 
 
 

Satisfying excellent service will definitely have an impact on achieving a standard value of satisfaction for patients or service recipients. Patient satisfaction is the best assessment of the description of the diversity of service quality received by patients. This research was conducted with the aim of knowing the relationship between service quality and patient satisfaction at the general polyclinic at the Mamburungan Health Center, Tarakan City, by applying the RATER concept, namely responsiveness, assurance, tangible, empathy, and reliability. This research is descriptive quantitative using the Cross Sectional Study method conducted on 165 respondents, using a questionnaire, with the result that the quality of service is good, and patient satisfaction at the Mamburungan Health Center is satisfied. The results of the data analysis test Rho Spearman's P value (Sig. (2-tailed) 0.00 and ? 0.05 which proves that there is a significant relationship between service quality and patient satisfaction in the general polyclinic at the Mamburungan Health Center, Tarakan City. It is hoped that the Mamburungan Public Health Center can further improve quality services by creating separate examination rooms so that patient privacy can be better maintained, not combining multiple services so that patient privacy and comfort can be increased, and building cleanliness, service rooms, tidiness, and the appearance of officers so that they can be further improved so that maximum patient satisfaction can be achieved.