Urban congestion and traffic inefficiencies pose significant challenges for developing cities such as Jakarta. Conventional traffic management systems often lack responsiveness and integration, leading to time delays, fuel wastage, and safety hazards. This study proposes the architecture of an Intelligent Transportation System (ITS) based on sensor monitoring as a solution to improve vehicle flow, surveillance, and timeliness within urban transportation networks. The objective is to develop a sensor-based ITS framework capable of real-time monitoring and decision-making through the integration of motion, ultrasonic, PIR (Passive Infrared), and speed sensors. The proposed system was simulated in the Jakarta metropolitan context, focusing on its feasibility and performance under dense traffic scenarios. The results demonstrate that the incorporation of four monitoring technologies—RFID, embedded sensors, IP address tracking, and QR barcode scanning—can significantly enhance the efficiency of traffic control. The framework enables vehicle surveillance, automated violation ticketing, and optimized travel time estimation. It also proposes a comprehensive four-layer surveillance system encompassing traffic, vehicle, passenger, and driver monitoring. This study contributes to the development of smart city infrastructure by offering a scalable ITS model that minimizes congestion, supports automated law enforcement, and enhances public transportation accessibility through digital integration. The findings serve as a baseline for future implementation and technological expansion of ITS in other congested urban regions. 

At Republic of Indonesia State Civil Service Agency in carrying out work, it is often found that problems both software and hardware are installed in the computer and must be resolved immediately. However, the handling of problems is still not good, where in the process of reporting complaints and requests, you still have to go by telephone or come directly to the IT staff office to notify complaints, as well as in manual records that affect company performance. All recording reports and problem calculations are still manual. This can have a negative effect, namely: there are problems that are at risk of being recorded repeatedly, so it takes a long time to provide reports to managers. Therefore, the authors submit a helpdesk information system application to solve the problems of complaints and employee requests so that they can be resolved quickly and can be handled properly as well as recording reports that are well recorded. In developing this helpdesk information system, the author uses an object-oriented methodology, namely the iteration waterfall, which is modeled using UML (Unified Modeling Language). The tools used are XAMPP as a web server, PHP as a programming language and MySQL as a database. With this system, it is hoped that it can make it easier for employees to report complaints as well as get solutions to the problems they are complaining about and also make it easier for IT staff to automatically generate reports in the system.