The aim of this research is to determine the impact of the influence of price and quality of service on customer satisfaction (case study at Mixue Pasar Bersih branch, Jababeka). The research method used is quantitative using hypothesis testing to analyze the relationship between the variables studied. The population used as research objects are consumers who buy Mixue products at the Jababeka Clean Market. Data analysis was implemented in the form of a questionnaire using the SPSS application with the tests used being the Validity Test and Reliability Test. Total respondents were 113 people from 15 questions, considering the questionnaire answers which stated Strongly Agree 23%, Agree 46%, Normal 24%, Disagree 5%, Strongly Disagree 1%. The results of the research state that X1 has an effect on Y and is supported by variable X2 which also has an effect on Y.

In the midst of the increasingly rapid digital era, MSMEs in Indonesia, including the “Naza” perfume MSME in Cikarang, face challenges in increasing productivity and competitiveness. This community service activity aims to assist “Naza” perfume MSMEs in increasing productivity through assistance in implementing digital marketing strategies and online payments. By using qualitative methods which include observation, surveys and in-depth interviews as well as direct assistance. This service activity found that perfume MSMEs in Indonesia, including “Naza”, experience obstacles in utilizing the potential of digital marketing and online payments and it turns out that the implementation of digital marketing strategies through Instagram social media and online payments through QRIS and E-Wallet has succeeded in increasing product visibility, expanding market reach and increasing effective and efficient transactions. This service activity concluded that the importance of effective and efficient assistance for MSMEs in dealing with digital technology and competitiveness in the digitalization era to achieve sustainable growth.