This study aims to analyze the quality of public services at the Marusu Sub-district Office in Maros Regency. The research uses a qualitative method with data collection through interviews and observations. The informants consisted of the Sub-district Head and staff members at the sub-district office. The results show that, overall, the quality of service at the Marusu Sub-district Office demonstrates a strong commitment to meeting community needs. The services provided are perceived as good, particularly in terms of responsiveness and professionalism of the officers. However, there are several areas that need improvement, such as inadequate facilities, suboptimal infrastructure, and the need to strengthen human resources to deliver more efficient and effective services. Overall, despite some shortcomings, the quality of service at the Marusu Sub-district Office meets the service standards expected by the public, with potential for further improvement.

This study aims to determine the effect of supervision and work discipline on employee productivity at the Social Service Office in Ambon City. This research uses a quantitative method with a descriptive approach. Data was collected through questionnaires distributed to 35 respondents working at the Social Service Office in Ambon City. Data analysis techniques used include validity tests, reliability tests, and multiple linear regression analysis. The results indicate that supervision has a positive and significant effect on employee productivity. In addition, work discipline also significantly influences employee productivity. Therefore, it can be concluded that good supervision and a high level of work discipline can improve employee productivity at the Social Service Office in Ambon City. This study provides important implications for organizations to pay attention to effective supervision and efforts to enhance work discipline to improve employee productivity.