BUMDES Lantongau is one of the Lantongau Village-Owned Enterprises whose one line of business is to distribute clean water needs in four villages, namely Lantongau Village, Morikana Village, Katukobari Village, and Lakorua Village. In order to facilitate the registration process, meter recording, payment bills, service interruption information, and customer complaints, applications that facilitate all service processes. Therefore, the most suitable application is using an Android-based application, the use of an Android-based application is an option because almost all customers have an Android device, so that services can be directly carried out quickly, easily, effectively and efficiently. With this application, it is easier for the customer and the BUMDES Lantongau in services ranging from customer registration, meter recording, billing payments, customer complaints and information on service disruptions, all can be done through the application. This application is designed using android studio with Research and Development (R&D) development method
 
Keywords: Android Application, Customer Service, BUMDES Lantongau

Kepahiang Regency is ones of largest producing robusta coffee on Bengkulu Province. Many business actors are involved in the activities of this product supply chain system, they are supposed to be lower income This research tried to explain in a detailed and systematic description so that the three activities in the robusta coffee supply chain system in Kepahiang Regency. Snow ball sampling method was used to determine actors sample in Supply Chain System of Robusta Coffee. Secondary data was production, land size, and productifity were collected from Central Bureau of Statistics, Regional Agriculture Office of Kepahiang Regency and coffee consumption was collected from International Coffee Organization. Primary data was product, price, quantity, delivery time, payment, and delivery services. Data analysis used Hayami et al model for value added, share margin for financial flow, flow diagram for information and product flows. The results showed that there are three patterns of robusta coffee supply chain in Kepahiang Regency, namely Pattern 1: Coffee farmers –Village collectors – Regency Collectors-Coffee Shop Palembang. Pattern 2: Coffee farmers –Village collectors – Regency collectors 1– Coffee company- Exporter. Pattern 3: Coffee farmers - Regency collectors 2 - Coffee company - Exporter. Generally, business activities in the supply chain in namely 1) categorization of the quality and quantity of large products in the supply chains 2, and 3, 2) Flow of price information is obtained from business actors downstream as price maker to actors upstream as price taker in the supply chain system, and 3) financial flow and the largest marketing margin in supply chains 2, 3 and 1 respectively,and 4) the payment system being carried out in three, namely cash, credit and payment. Value added is received by company was Rp12.151 per kgs since it was grading treatment for gaining better product quality. The development of processing industry of robusta coffee could increase added value of product and income of actors in Supply Chain System, then contribute to regional economy.