In aviation, two important factors can affect passenger satisfaction: time efficiency in service, especially in the baggage claim process, and airline image. These two activities also apply to passengers at Halim Perdanakusuma International Airport. This study aims to determine whether there is an influence between the duration of baggage claim and airline image on passenger satisfaction, both partially and simultaneously. This study uses a quantitative approach to data collection. It distributes questionnaires to 105 Citilink Indonesia passengers and 105 Batik Air passengers who claim their baggage in the arrivals area. In addition, it uses baggage manifest data in the form of first baggage (fi-bag) and last baggage (la-bag) time data. The data is then analyzed using the t-test (partial test) and f-test (simultaneous test). The results of the study indicate that partially, the Baggage Claim Duration variable has a significant effect on the Passenger Satisfaction variable, both for Citilink Airlines (sig.=0.30) and Batik Air (sig.0.035). The results of the study indicate that partially, the Airline Image variable has a significant effect on the Passenger Satisfaction variable for both Citilink Airlines (sig.=0.000) and Batik Air (sig.=0.000). Furthermore, the Baggage Claim Duration and Airline Image variables simultaneously affect the Passenger Satisfaction variable, with a significance of 0.000 for both Citilink and Batik Air Airlines.

The Discover YIA program is a commitment of PT Angkasa Pura I (Persero) in providing services and comfort to airport service users, as well as an effort to support information disclosure and education processes regarding local cultural wisdom and Yogyakarta icons at Yogyakarta International Airport. This study aims to determine the influence of the "Discover YIA" Educational Tour Airport Tour Program to influence public interest in airports and to find out how much influence the "Discover YIA" Educational Tour Airport Tour Program has on public interest in airports. This study used quantitative research methods with data collection techniques using questionnaire distribution to 96 people who had participated in the YIA discover program. Data analysis techniques consist of research instruments, namely validity tests and reliability tests and hypothesis tests consisting of simple linear analysis tests, t tests, and determination coefficients. The result of this study is the Airport Tourism Program Educational Tour "Discover YIA" Yogyakarta International Airport has a positive and significant effect on public interest in airports with a significant number of 0.004 and the number of r count > r table or 2.961> 1.985. The influence of the Yogyakarta International Airport Educational Tour "Discover YIA" Airport Tourism Program on public interest about the airport is 50.9%.