This research uses a qualitative method with a descriptive approach and data presentation in the form of Fish Bone diagrams with observation, documentation, and interview methods. The results of this study show that there are problems that occur in the process of extending the safety certificate of tugboats at KSOP Class I Balikpapan, namely in the lack of accuracy, less efficient, and less optimal in the process of extending the safety certificate of tugboats, in the results of the inspection report there is a lack of equipment on the royal tb 7 ship, lack of maintenance of equipment on board. The solution to improve performance in the process of tugboat safety certificate extension at KSOP Class I Balikpapan is by providing evaluation, training to develop skills, in the manual system it is recommended to be changed into an electronic system in order to optimize and streamline time in the payment process, and on the shortcomings on board are given evaluation and training on the importance of sailing safety to reduce the risk of accidents at sea, checking equipment that is almost expired, and conducting regular maintenance.

The Inaportnet system is an internet-based single service information system with the aim of integrating standard port information systems in ship services from all relevant agencies or stakeholders in the port environment. The purpose of this portal development is to accelerate port clearance. The research was conducted at PT. The Indonesian National Shipping (PELNI) Makassar Branch for 1 month from November 2021 to December 2021. The source of the data obtained is qualitative data, namely the data presented in the form of related information and the quality of the object under study. Results Based on the research, the use of the Inaportnet system at PT. Pelayaran Nasional Indonesia (PELNI) Makassar Branch Inaportnet system The process of submitting a ship service application using the Inaportnet system is very easy to use, and the Inaportnet system also encourages the submission of ship service applications. Constraints and alternative solutions in using the Inaportnet Maintenance system, to overcome this problem the submission of ship services is changed to a manual system so that the service submission process continues. HR, to overcome this problem, you must carefully check the ship's documents before the ship arrives at the port. Comparison before and before the application of the Inaportnet system in submitting ship services, before the application of the Inaportnet system agents still visited the relevant agencies (manual system), after the implementation of the Inaportnet system all made the system online.