Bureaucratic reform is the government's effort to improve the quality of public services in Indonesia. This study aims to analyze the impact of the implementation of the bureaucratic reform program on the quality of public services, evaluate obstacles and challenges in its implementation, and provide recommendations to strengthen the effectiveness of bureaucratic reform. The research method used is a qualitative approach with data collection techniques through interviews, observations, and documentation studies. The results of the study show that the implementation of bureaucratic reform has had a positive impact on increasing the efficiency, effectiveness, and responsiveness of public services. There is an increase in public satisfaction with the quality of services provided. However, there are still several obstacles and challenges, such as resistance to change among bureaucrats, limited budgets and resources, and suboptimal coordination between government agencies. To strengthen the effectiveness of bureaucratic reform, it is necessary to strengthen leadership and leadership commitment, develop the capacity of bureaucratic human resources, increase transparency and accountability, and synchronize bureaucratic reform policies and programs. This research provides theoretical and practical implications for efforts to improve the quality of public services through bureaucratic reform in Indonesia.

ABSTRAK INGGRIS
The study aims to find out how effective the quality of service in the Development, Safety and Enforcement (PKP) Sector at the Makassar City Transportation Service is and to find out what are the inhibiting factors in the Development, Safety and Enforcement (PKP) service at the Makassar City of Transportation Service. The type of research used in this research  is descriptive qualitative, the data using quantitative data. The research findings are the effectiveness of the Development, Safety and Enforcement Services (PKP) at the Makassar City Transportation Service has not been effective and  also  there are several factors that become obstacles in the Development, Safety and Enforcement Sector Services (PKP) at the Makassar City Transportation Service, including; Law Enforcement or Officers, Public Awareness, and Facilities and Infrastructure.
Key words: service effectiveness, Safety Development and Enforcement Sector (PKP)
ABSTRAK INDONESIA
Penelitian ini bertujuan Untuk mengetahui seberapa efektif  kualitas pelayanan Bidang Pengambangan, Keselamatan, Dan Penindakan (PKP) Pada Dinas Perhubungan Kota Makassar dan Untuk mengetahui Apa saja Faktor penghambat dalam pelayanan Bidang Pengembangan, Keselamatan dan Penindakan (PKP) Pada Dinas Perhubungan Kota Makassar. Jenis penelitian yang digunakan dalam penelitian ini adalah data deskriptif kualitatif dengan menggunakan data kuantitatif. Temuan penelitian yaitu efektifitas Pelayanan Bidang Pengembangan, Keselamatan Dan Penindakan (PKP) pada Dinas Perhubungan Kota Makassar belum efektif dan terdapat beberapa Faktor yang menjadi penghambat dalam Pelayanan Bidang Pengembangan, Keselamatan dan Penindakan (PKP) pada Dinas Perhubungan Kota Makassar diantaranya; Penegak Hukum atau Petugas, Kesadaran masyarakat, serta Sarana dan Prasarana.
 
Kata kunci : efektifitas pelayanan, Bidang Pengambangan Keselamatan Dan Penindakan (PKP)