Employee productivity in call centers is influenced by various factors, including job stress and leadership style. High job stress can reduce productivity, while transactional leadership is often applied in target-based work environments to improve performance. This study aims to analyze the impact of job stress on work productivity with transactional leadership as a mediating variable. The research used a quantitative approach with Structural Equation Modeling-Partial Least Squares (SEM-PLS) analysis on 164 call center employees at PT. X in Malang City. The results indicate that job stress has a negative effect on work productivity and transactional leadership. Transactional leadership has a positive impact on work productivity and serves as a mediator in the relationship between job stress and productivity. The implications of this study highlight the importance of effective stress management and the development of adaptive transactional leadership to mitigate the negative effects of job stress and enhance employee productivity.

This study aims to analyze the relationship between work engagement and job satisfaction, with meaningfulness to work as a moderating variable among employees at Spa Village Resort Tembok Bali. The research employs a quantitative approach using moderation regression analysis. Data were collected from 127 respondents using a Likert-scale questionnaire that has been tested for validity and reliability. The results indicate that work engagement has a positive and significant effect on job satisfaction. Meaningfulness to work also has a significant direct effect on job satisfaction and strengthens the relationship between work engagement and job satisfaction. The regression model incorporating the moderating variable shows a higher R-Square value than the model without moderation, indicating that meaningfulness to work enhances the contribution of work engagement to job satisfaction. The findings highlight the importance of management in creating a work environment that supports engagement and meaningfulness to improve employee job satisfaction.