This study aims to analyze the recruitment and selection methods through the application of information technology at the Gunungsitoli Post Office. The objectives of this research are to understand the application of information technology in the recruitment and selection process, identify efforts that can be made to improve the effectiveness of technology implementation, and understand the challenges faced in implementing information technology. This research uses a qualitative method with a descriptive approach, where data was collected through interviews with related parties at the Gunungsitoli Post Office. The results of the study indicate that the application of information technology has helped accelerate the recruitment and selection process, improved accuracy in selecting candidates, and facilitated the management of applicant data. However, there are still challenges such as limited human resources skilled in using technology and technical constraints affecting system smoothness. Therefore, efforts to increase effectiveness can be carried out through employee technology training and improving the technological infrastructure at the Gunungsitoli Post Office. The implementation of information technology in the recruitment and selection process needs continuous improvement to run more effectively and efficiently.

The purpose of the study was to determine the Quality of Service affecting Prepaid Electricity Customer Satisfaction in North Gunungsitoli District, Gunungsitoli City, to realize this goal, data collection techniques were carried out by distributing questionnaires to respondents of prepaid electricity customers. This type of research is quantitative based on obtaining data in the form of numbers obtained by distributing questionnaires. From the results of the hypothesis test (t test) it was found that the accepted hypothesis was ha, where there was an influence of service quality on prepaid electricity customer satisfaction in North Gunungsitoli District, Gunungsitoli City, and from the results of the Determination coefficient test obtained a value of 71.1%. This can be interpreted that the satisfaction of Prepaid Electricity customers in North Gunungsitoli District, Gunungsitoli City is influenced by service quality by 71 percent. Based on the results of the T Variable X test of service quality, a calculated value = 7.515 was obtained with a signification level of 0.000. Using a signification limit of 0.05 we get a table t of 1.697. Which signifies that tcount > t table, which means Ho rejected Ha accepted.