The objective of this study is to analyze how the democratic leadership style and work conflict impact the performance of employees at the Surabaya Branch of PT Victory International Futures. This study adopts a quantitative methodology by gathering primary data through questionnaires using Google Form, employing a 5-point Likert scale. The data was collected from 74 respondents and interviews were conducted with the HRD of PT Victory International Futures Spazio Surabaya. Secondary data is gathered from various sources like books, articles, journals, and theses that delve into this particular research topic. The data was analyzed through Partial Least Square (PLS) which revealed that the performance of employees is mainly impacted by factors such as democratic leadership style and work conflict, while other variables beyond the research model also play a role. The findings revealed that the democratic leadership style contributes positively and significantly to performance, while work conflict also has a positive and significant impact on performance.

Surabaya, one of the major cities in Indonesia, has shown progress in the implementation of e-government, particularly in the field of population services. The Surabaya City Government has developed the Klampid New Generation application to make it easier for the community to manage population administration online. The implementation of e-government in Surabaya is based on regional regulations that provide a strong legal basis for developing digital population services. The development of the Klampid New Generation application is a manifestation of the Surabaya City Government's commitment to realizing digital transformation in the field of population administration.