One topic that is often discussed in marketing management is service quality. Service quality is an indicator of the service provided by the service provider to the service recipient. Service quality is also an early indicator of customer satisfaction. The aim of this research is to find out what types of service sectors have been researched in the marketing sector, especially service quality in Serang City. This service quality research method uses qualitative methods originating from journals that have been previously researched with research questions including year of publication, field of service studied, dimensions of service quality used, and research methods. It is hoped that the results of this research can intensify research in Serang City, especially service quality related to marketing management. Considering the limited data available and the breadth of the service quality sector for the size of Serang City.

The social culture and environment in one region differ from each other, depending on geography and the people who inhabit that place. It is not impossible that problems in this area can be experienced by these human members. One of them is in the Bulakan Village area where there are still areas that do not have toilets or toilets for short. The habit of residents who still carry out these activities in their backyard has become the concern of the 42 KKM group of Bulakan Village, Bina Bangsa University. The aim of PKM in the Social, Cultural and Environmental sector is to build a MCK in the house of one of the residents in Bulakan Village. The method used is survey and implementation of PKM. It is hoped that the results of the PKM in the field of Socio-Cultural and Environmental Affairs in building toilets can be used by local residents, so that the habit of defecating, washing and bathing is no longer carried out around the house because it will cause disease for residents of the surrounding area.