Perkembangan digitalisasi menjadikan teknologi informasi sebagai elemen penting bagi organisasi dalam menghadapi dinamika bisnis yang kompleks. Evoluz adalah sistem manajemen tugas dan pelaporan yang bertujuan untuk mempermudah alur kerja internal dan meningkatkan layanan pelanggan. Penelitian ini mengevaluasi sistem Evoluz menggunakan kerangka ITIL V.3, khususnya domain Service Design, untuk mengidentifikasi kelebihan dan kekurangan serta memberikan rekomendasi perbaikan. Metode yang digunakan adalah pendekatan kualitatif terstruktur melalui survei, wawancara, dan analisis dokumentasi. Hasil penelitian menunjukkan bahwa meskipun Evoluz efektif dalam manajemen tugas, ditemukan beberapa kesenjangan pada komponen ITIL seperti Service Catalogue Management dan Service Level Management. Sebanyak 25% SLA tidak tercapai, dan katalog layanan belum komprehensif. Rekomendasi perbaikan meliputi pembaruan katalog layanan, otomatisasi pemantauan SLA, serta peningkatan kapasitas dengan migrasi ke cloud.

One of the benefits of the development of information systems is to increase effectiveness, efficiency and convenience in various aspects of technological life, especially in the scope of education, such as at SMK Negeri 1 Banyumas which implements a library visit system. But there are also challenges in its implementation, such as theft of personal data and misuse of data by irresponsible people. By conducting an information system audit, we can better understand the weaknesses of the system, for example, using COBIT 5 to view and evaluate the information system. as in the questionnaire that we distributed shows that there are 79% of students feel safe about the library visit system and 4.8% of students feel that the library visit system is not secure enough for almost the same reasons such as the authentication system that only relies on a username in the form of NIS and no password. From this data we can provide recommendations such as implementing a password system and 2-factor authentication in order to better protect personal data, files, systems, networks, and so on so that the system becomes better and more secure.

PT Jadi Kaya Raya Bersama, which was founded in 2024 in Banyumas , Indonesia, focuses on providing solution recording reliable finance? for Micro , Small and Medium Enterprises (MSMEs) through fintech applications . Although application This own potential big , a number of problem technical hinder its performance , including disruption in WhatsApp Bot API, error authentication users , and the lack of integration with system banking as well as digital wallet . Problems This influence accuracy recording transactions , efficiency operational , and user data security . For identify reason problems and provide the right solution , conduct a system audit with use COBIT framework . The audit results showed that API disruptions are caused by instability network and errors configuration , while problem authentication related with weak login mechanism . Inability application For integrated with service banking and e-money are obstacles comfort users . Therefore that , it is recommended For do API optimization , improving system authentication with authentication two factor (2FA), as well as develop integration with service banking and e-money. Improvements This expected can increase efficiency , safety and quality service PT Jadi Kaya Raya Bersama fintech application , which in the end support growth of MSMEs in Indonesia.
 

The “AntriSmecone” queuing system was implemented in the PPDB process at SMK Negeri 1 Purwokerto to improve efficiency by up to 70%. However, the system encountered several issues, such as race condition conflicts in queue numbers and code execution errors caused by automatic translation. This study employs the IT-IL V3 framework, focusing on the Service Operation domain to analyze IT service management, particularly in the subdomains of incident management and request fulfillment. The research methodology includes interviews, observations, questionnaire distribution, and literature studies. The analysis results indicate that the system's maturity level is at level 4 (Managed and Measurable), with an average score of 3.74. The system has structured and monitored procedures, allowing deviations to be effectively addressed. Recommendations were formulated to optimize incident management and fulfill user requests. This study contributes to the development of the “AntriSmecone” system to ensure service quality and efficiency in the PPDB process.

Karena Coronavirus, dunia kerja telah berubah dengan cepat. Untuk menghentikan penyebaran virus, karyawan sekarang dibatasi waktu bekerja di kantornya dan perusahaan harus memberlakukan kebijakan dari rumah. Hal ini telah menyebabkan perombakan besar bagi banyak bisnis. Namun, perusahaan dituntu harus terus beroperasi seperti biasa dengan menerapkan rencana keberlanjutan bisnis. Sebuah bisnis yang cerdas akan berpikir ke depan dan mengembangkan Business Continuity Plan (BCP) untuk situasi gangguan seperti ini. Namun, bagaimana kita dapat mengadaptasi BCP agar kebijakan bekerja dari rumah dapat diterapkan dengan baik tanpa menurunkan produktivitas. Ketika krisis saat ini berkembang, perencanaan keberlanjutan bisnis perusahaan dan manajemen risiko akan menyebabkan jutaan pengguna perusahaan bekerja secara penuh dari rumah. Hal ini berakibat Jumlah pengguna jarak jauh atau seluler aktif naik 75 persen sejak awal Januari, tumbuh dari sekitar 10.000 pengguna menjadi 17.500 pengguna. Penelitian ini akan membahas identifikasi faktor-faktor apa saja yang mempengaruhi pertimbangan utama dalam mengembangkan BCP dalam bentuk Work From Home, karena dari rumah segala keterbatasan sumberdaya yang tadinya tidak ada menjadi muncul.