The Family Hope Program (PKH) is a government initiative aimed at alleviating poverty through empowering poor communities in various regions. This study aims to analyze the implementation of PKH in Teluk Ambon District, focusing on program effectiveness, challenges faced, and the impact on beneficiaries. The research uses a qualitative case study approach, collecting data through interviews, observations, and documentation. The findings reveal that PKH implementation generally runs according to schedule and targets the right beneficiaries, despite some technical difficulties and challenges in data updating and public understanding. Coordination among stakeholders, continuous socialization, and optimal assistance are key factors for the program’s success. Moreover, PKH has significantly improved the welfare of poor families, especially in education and health sectors. However, improvements in monitoring and evaluation mechanisms and program flexibility are needed to better respond to social changes. This study recommends enhancing administrative systems and increasing the capacity of facilitators to ensure that PKH can be more effective and sustainable.

This study aims to determine the effect of supervision and work discipline on employee productivity at the Social Service Office in Ambon City. This research uses a quantitative method with a descriptive approach. Data was collected through questionnaires distributed to 35 respondents working at the Social Service Office in Ambon City. Data analysis techniques used include validity tests, reliability tests, and multiple linear regression analysis. The results indicate that supervision has a positive and significant effect on employee productivity. In addition, work discipline also significantly influences employee productivity. Therefore, it can be concluded that good supervision and a high level of work discipline can improve employee productivity at the Social Service Office in Ambon City. This study provides important implications for organizations to pay attention to effective supervision and efforts to enhance work discipline to improve employee productivity.

This study aims to analyze the quality of public services at the Marusu Sub-district Office in Maros Regency. The research uses a qualitative method with data collection through interviews and observations. The informants consisted of the Sub-district Head and staff members at the sub-district office. The results show that, overall, the quality of service at the Marusu Sub-district Office demonstrates a strong commitment to meeting community needs. The services provided are perceived as good, particularly in terms of responsiveness and professionalism of the officers. However, there are several areas that need improvement, such as inadequate facilities, suboptimal infrastructure, and the need to strengthen human resources to deliver more efficient and effective services. Overall, despite some shortcomings, the quality of service at the Marusu Sub-district Office meets the service standards expected by the public, with potential for further improvement.