Background: one of the activities that create a bonding between mother and child is bathing the baby. But most mothers are afraid when doing it, this is because the baby's physical condition is still weak. Therefore, it is important for postpartum mothers to know how to bathe the baby correctly and safely. However, based on preliminary studies conducted at PMB SR, it was found that most postpartum mothers still use shamans or in-laws to bathe their babies. Objective: to determine the skills overview postpartum mothers in PMB SR. The benefits of research for the population in the research area are to increase the knowledge and skills of postpartum mothers about how to bathe babies properly and safely, so as to prevent hypothermia, infection, and infant death, and increase bonding attachment between mother and baby. Research design: this study uses a descriptive design with a cross sectional approach. the population of all postpartum mothers in PMB SR who met the inclusion criteria amounted to 30 people in the period 08 May - 08 June 2023 the measuring instrument in this study was the baby bathing skills checklist. Results: from the results of descriptive analysis obtained, respondents with skilled categories of 7 people (23%), and unskilled obtained 23 people (77%). Discussion: based on the results obtained, most postpartum mothers are not skilled in bathing their babies. It is expected that this study can be used as data to improve the skills of mothers by changing the method in the class of pregnant women from lectures to a combination of lectures and demonstrations.

PKU Muhammadiyah Sukoharjo Hospital is a type C hospital that is currently developing offering health services with target service coverage in Sukoharjo Regency. Currently, the marketing team at PKU Muhammadiyah Sukoharjo Hospital is starting to pioneer the development of marketing efforts which are expected to increase patient visits. High competition between hospitals is one of the factors that patient visits at PKU Muhammadiyah Sukoharjo Hospital tend to fluctuate. The marketing team's lack of knowledge regarding marketing strategies and the large number of job desks for each marketing member result in less than optimal marketing efforts. Solutions offered through this Community Service activity (1) Providing education related to Customer Relationship Management (CRM) (2) Providing education related to Customer Relationship Management (CRM) methods (3) Customer Relationship Management (CRM) training that combines processes, people and technology Methods used: (1) Increasing the marketing team's knowledge regarding Customer Relationship Management (CRM) to increase the number of patient visits; (2) Increasing the marketing team's skills in implementing Customer Relationship Management (CRM) methods (3) Increasing and developing strategies to generate users. interface for collecting customer data. The output of this activity is (1) Publication of service results in the Community Service Journal "Surya Abdimas"; (2) Videos of PkM activities which can be accessed online; (3) Increased knowledge of the Hospital Marketing team through Customer Relationship Management (CRM); (4) Integration of the results of PkM activities in the Hospital Marketing Management course; (6) Increasing students' skills in applying Customer Relationship Management (CRM) in the Hospital Marketing Management course. The activity was carried out at the PKU Muhammadiyah Sukoharjo Hospital with 16 participants consisting of the IT Team, Marketing Team and Hospital Public Relations. To find out the comparison of participants' knowledge results regarding Customer Relationship Management (CRM) methods, we carried out Pre Test and Post Test activities.