The purpose of this research is to find out whether the quality of e-ticketing can provide satisfaction to consumers, what is consumer satisfaction with the services provided by e-ticketing, and to find out the effect of e-ticketing quality on consumer satisfaction at PT ASDP Ketapang Branch. The population of this study is all passengers who purchased tickets online at PT ASDP Ketapang branch, the sample used was 30 people. The data analysis techniques used are quantitative descriptive analysis techniques, simple linear regression analysis, classical assumption tests, hypothesis tests and coefficient of determination tests (R2). Based on the research results, it can be seen that the quality of e-ticketing can provide satisfaction to consumers or passengers who use ship services belonging to PT ASDP ketapang branch Banyuwangi, apart from that consumers/passengers are satisfied with the services provided by PT ASDP Ketapang branch Banyuwangi related to the existence of e-ticketing. ticketing or purchasing tickets online. Based on the calculation results, it is known that R square has a value of 0.667 or 66%. This shows the magnitude of the positive influence of E-Ticketing Quality on PT ASDP Ketapang branch , Banyuwangi (Y) is 66%, the remaining 34% is the influence of other factors.

Inaportnet or known as Indonesia Port Integrasion is a system that aims to operate and integrate online ship service and licensing activities from related agencies involved in port activities. The purpose of Inaportnet is to assist shipping companies and service users in handling customs clearance and docking ships at Indonesia ports. This study aims to determine the effect of the implementation of the inaportnet system on the process of clearance in and out of ships in PT Kartika Samudra Adijaya Method using simple linear regression analysis. The sample in this study amounted to 30 respondents. Data collection uses questionnaires. The results of this study show that for every 1% increase in the value of the implementation of the inaportnet system, the ship clearance process will increase by 0.250. The regression coefficient is positive, so it can be said that the direction of the influence of the implementation of the inaportnet system (variable X) on the clearance process in and out of the ship (variable Y) is positive. And based on the significance value obtained from the table above, it can be concluded that the variable of the implementation of the inaportnet system (X) affects the variable of the clearance process in and out of the ship (Y).