The Port of Tanjung Perak is intended as the main gateway to connect regions within the country and between countries. With the construction of the GSN Terminal at Tanjung Perak Port, it is hoped that it can be used as access to human mobility so as to provide satisfaction to passengers. The research aims to determine the influence of port facilities consisting of aspects of safety, comfort, convenience and equality on passenger satisfaction. The type of research used in this study is quantitative. This research was carried out at the Port of Tanjung Perak with a time of 1 year. The average daily passenger population in 2024 is 4,593 passengers. The results of the calculation of the Slovin formula can be determined by the number of samples as many as 100 passengers, the data source in this study uses primary and secondary data with data collection techniques, namely: questionnaires, laws and regulations, official government reports, and relevant previous research. The data analysis technique is the Multiple Linear Regression test. The results of this study show that the variables of safety, convenience, and equality in passenger terminal facilities have a positive and significant effect on passenger satisfaction at Tanjung Perak Port. Port facilities have a significant simultaneous effect on passenger satisfaction at Tanjung Perak Port.

This research discusses the urgency of mastering English in the recruitment process of prospective sailors at PT. Equinox Bahari Utama. In the era of globalization and the international maritime industry, proficiency in English has become an absolute requirement for sailors to meet communication standards on board. The objectives of this research are: (1) to determine the recruitment criteria standards for prospective sailors at PT. Equinox Bahari Utama, and (2) to understand the strategies of prospective sailors in mastering English for successful recruitment at PT. Equinox Bahari Utama. This research uses a descriptive qualitative method with data collection techniques through observation, interviews, and documentation during field practice in the Recruitment Division of PT. Equinox Bahari Utama. The research results show that English is a determining factor in all stages of the selection process, from interviews to online tests (Marlins and CES). The SWOT analysis reveals that the company's main strength is the implementation of high standards for English proficiency, but challenges remain in the form of a lack of training. The strategies used by prospective sailors to improve their English proficiency include courses, reading ship safety manuals, speaking practice, and interview simulations.

KSOP Class III Tanjung has a big responsibility in ensuring that the guidance service runs smoothly. However, the realization of the availability of guided facilities and infrastructure is still not in accordance with the state of the field. This study aims to calculate the adequacy level (ideal) of human resources, facilities and infrastructure for ship guidance according to the report of guiding activities. This research is quantitative descriptive with a formula method or an empirical calculation formula of the level of adequacy, used as a reference or reference provided by the Directorate General of Ports. The results of the study show that there is an excess of Human Resources (HR) and Guidance Infrastructure amounting to 2 guides and 1 kepil ship. The factor that affects the calculation of the ideal result is the characteristics of the vessel's guiding area.

The purpose of this research is to find out whether the quality of e-ticketing can provide satisfaction to consumers, what is consumer satisfaction with the services provided by e-ticketing, and to find out the effect of e-ticketing quality on consumer satisfaction at PT ASDP Ketapang Branch. The population of this study is all passengers who purchased tickets online at PT ASDP Ketapang branch, the sample used was 30 people. The data analysis techniques used are quantitative descriptive analysis techniques, simple linear regression analysis, classical assumption tests, hypothesis tests and coefficient of determination tests (R2). Based on the research results, it can be seen that the quality of e-ticketing can provide satisfaction to consumers or passengers who use ship services belonging to PT ASDP ketapang branch Banyuwangi, apart from that consumers/passengers are satisfied with the services provided by PT ASDP Ketapang branch Banyuwangi related to the existence of e-ticketing. ticketing or purchasing tickets online. Based on the calculation results, it is known that R square has a value of 0.667 or 66%. This shows the magnitude of the positive influence of E-Ticketing Quality on PT ASDP Ketapang branch , Banyuwangi (Y) is 66%, the remaining 34% is the influence of other factors.

Inaportnet or known as Indonesia Port Integrasion is a system that aims to operate and integrate online ship service and licensing activities from related agencies involved in port activities. The purpose of Inaportnet is to assist shipping companies and service users in handling customs clearance and docking ships at Indonesia ports. This study aims to determine the effect of the implementation of the inaportnet system on the process of clearance in and out of ships in PT Kartika Samudra Adijaya Method using simple linear regression analysis. The sample in this study amounted to 30 respondents. Data collection uses questionnaires. The results of this study show that for every 1% increase in the value of the implementation of the inaportnet system, the ship clearance process will increase by 0.250. The regression coefficient is positive, so it can be said that the direction of the influence of the implementation of the inaportnet system (variable X) on the clearance process in and out of the ship (variable Y) is positive. And based on the significance value obtained from the table above, it can be concluded that the variable of the implementation of the inaportnet system (X) affects the variable of the clearance process in and out of the ship (Y).