The high level of turnover intention in frontliner employees is a serious challenge for retail companies, including CV. Premium Indonesia. This study aims to analyze the effect of transactional leadership on turnover intention mediated by organizational commitment. This research uses a quantitative approach with survey techniques on 56 frontliner respondents. The results showed that transactional leadership has a negative influence on turnover intention. This means that the more effective the application of transactional leadership style, the lower the employee's intention to leave the company. In addition, organizational commitment also negatively affects turnover intention and is proven to be able to mediate the relationship between transactional leadership and turnover intention. These findings confirm the important role of leadership and commitment in retaining the workforce, especially in the dynamic and competitive retail sector.

The aviation industry is growing very significantly due to increased mobility, economic expansion and current technological advances. However, as mobility increases and the number of airline passengers increases, airlines experience problems in overcoming flight schedule delays or in other words delays. Data analysis plays an important role in processing large amounts of data to find hidden insights in data. The aim of writing this service journal is to identify days with the highest average minutes of delay, months that experience the highest average delays, and at what times flight delays often occur. . This service object uses secondary data obtained from the Kaggle site. It is hoped that this journal can be used as material for consideration in decision making and improving the operational performance of each airline involved.