The purpose of this research is to determine the influence of work discipline, work experience, and salary on the performance of Toko Murah Rejeki Semarang employees. The population in this study were 40 employees of the Rejeki Cheap Shop Semarang. This sample was determined using a saturated sampling technique. The number of samples used in this research was 40 employees. This research data analysis tool uses multiple linear regression. The research results show that work discipline has a positive effect on employee performance. This is shown by the tcount value being greater than the t table, namely 2.032 > 1.688, with a significance value of 0.044 < 0.05 (significant). Work experience has a positive effect on employee performance. This is shown by the tcount value being greater than the t table, namely 2.080 > 1.688, with a significance value of 0.042 < 0.05 (significant). Salary has a positive effect on employee performance. This is shown by the tcount value being greater than the t table, namely 2.914 > 1.688, with a sig value. equal to 0.006 < 0.05 (significant).

The purpose of this study was to find out about the effect of facilities, service quality, and location on service user satisfaction at the Customs and Excise Service Office of the Middle Type Tanjung Emas Semarang. The population used is all service users of the Customs and Excise Supervision and Service Office (KPPBC) of the Tanjung Emas Middle Type Customs Office, Semarang. which amounted to infinity. Determination of this sample using accidental sampling technique. The number of samples used in this study were 40 service users. This research data analysis tool uses multiple linear regression.
The results of the study show that facilities have a positive effect on service user satisfaction. This is indicated by the calculated t value that is greater than t table, namely 3.092> 1.688, with a sig. of 0.000 <0.05 (significant). Service quality has a positive effect on service user satisfaction. This is with a calculated t value of 3.913 > 1.688, with a sig. of 0.000 <0.05 (significant). Location has a positive effect on service user satisfaction. This is indicated by the t-value which is negative, namely 7.396> 1.688, with a sig. of 0.000 <0.05 (significant).