The implementation of the e-reservation system at the Regional General Hospital of Mataram has not been maximized due to several obstacles such as errors and long loading times. The purpose of this study is to describe the results of the evaluation of the outpatient e-reservation system at the Mataram Hospital with the PIECES Framework. This type of qualitative research presents the results of interviews and observations conducted by researchers and evaluated with the PIECES Framework. There were 15 informants in this study. The sampling technique used was purposive sampling. The results obtained from this study are the performance of the e-reservation system has produced data according to user needs, makes it easier for users, and still occurs errors, long loading, and failure. Information can already provide accurate, consistent, and relevant information but still get inconsistent information with the services obtained. Economic human resources and supporting resources have supported and helped minimize hospital expenses. Control every employee has access rights and system security is good. Efficiency can already provide convenience in registering through the e-reservation system. The e-reservation system service can already help officers accurately input and output data and reduce waiting time. The conclusion is that the e-reservation system can help users in the service process and facilitate registration so as not to wait long.

Penerapan sistem e-reservasi di Rumah Sakit Umum Daerah (RSUD) Kota Mataram belum maksimal karena beberapa kendala seperti error dan waktu loading yang lama. Tujuan penelitian ini adalah untuk mendeskripsikan hasil evaluasi sistem e-reservasi rawat jalan di RSUD Kota Mataram dengan PIECES Framework. Jenis penelitian ini adalah penelitian kualitatif yang menyajikan hasil wawancara dan observasi yang dilakukan peneliti dan dievaluasi dengan PIECES Framework. Informan dalam penelitian ini berjumlah 15 orang, yaitu 9 pasien rawat jalan, 1 petugas pendaftaran rawat jalan, kepala rekam medis, kepala sistem informasi manajemen rumah sakit (SIMRS), 1 petugas programmer, 1 petugas software dan jaringan, 1 petugas SIMRS. Teknik pengambilan sampel yang digunakan adalah purposive sampling. Hasil yang didapatkan dari penelitian ini yaitu performance sistem e-reservasi sudah menghasilkan data sesuai kebutuhan pengguna, mempermudah pengguna dan masih terjadi error, loading lama dan kegagalan. Information sudah dapat memberikan informasi yang akurat, konsisten dan relevan namun masih mendapatkan ketidaksesuain informasi dengan pelayanan yang didapatkan. Economic sumber daya manusia maupun sumber daya penunjang sudah mendukung dan membantu meminimalisir pengeluaran rumah sakit. Control setiap pegawai memiliki hak akses dan keamanan sistem sudah baik. Efficiency sudah dapat memberikan kemudahan dalam mendaftar melalui sistem  e-reservasi. Service sistem e-reservasi sudah dapat membantu petugas dalam ketelitian input, output data dan dapat mengurangi waktu tunggu. Kesimpulannya adalah sistem e-reservasi dapat membantu pengguna dalam proses pelayanan dan mempermudah pendaftaran sehingga tidak menunggu lama.

BaliMed Hospital Denpasar City has an SOP for providing outpatient medical records, which is a maximum of 10 minutes with an average patient visit of 12,749 per month. However, there were many delays in the provision of medical records that were not in accordance with the rules for a total of 68 out of 100 documents in the preliminary study. The purpose of this study was to analyze the incidence of delays in the provision of outpatient medical records by providing alternative solutions to Web-based Electronic Medical Record information systems. The development of this system uses the waterfall model or more popularly known as the System Development Life Cycle. The analysis was carried out by carrying out several tests, namely usability and intervention, both of which were to determine the effectiveness of the Web-based Electronic Medical Record information system for the provision of medical records for outpatients at the BaliMed hospital. The results of the usability test by calculating the questionnaire instrument obtained a result of 82.62% and categorized as very good or in other words that the Web-based Electronic Medical Record information system implemented at the BaliMed hospital can be easily used by officers as a research sample. The intervention test used a paired sample t-test and obtained a sig. (2-tailed) of 0.000 <0.05, which explains the influence and effectiveness of the use of the Electronic Medical Record information system on the provision of outpatient medical records.