The purpose of this community service is to provide training on Service Excellence to Widyatama Kindergarten Teachers in order to improve their understanding of the challenges, skills and competencies needed to succeed in the service process. Customer service requires speed and awareness of comfortable and satisfying service in today's competitive era. Good service improves the school's reputation. This training will discuss how to improve teacher skills for reliable, comfortable and satisfying customer service. Initial observations showed that Widyatama Kindergarten Teachers provided mediocre service to students and parents due to limited circumstances. This made the owner of Widyatama Kindergarten concerned because of the lack of understanding of excellent service that could increase the number of students at Widyatama Kindergarten. The lack of knowledge about providing excellent service to students and parents made the team want to help find a solution about understanding excellent service to Widyatama Kindergarten teachers through Service Excellent Training. The process is to gather these teachers in the classroom and provide material on understanding and practicing Service Excellent in the form of lectures, stories and games as well as group discussions. The service team's hope for TK.Widyatama teachers is to be able to understand the results of the training, with an increased understanding of Service Excellent, it can improve the ability of these teachers to be even better in serving students and their parents, so that it can increase the number of students entering TK.Widyatama.

Kemunculan virus Corona di Indonesia telah memberikan dampak yang sangat besar pada aspek kehidupan manusia. Bisa dikatakan ada yang berdampak positif, misalnya terkait pemanfaatan teknologi, namun sebenarnya lebih banyak dampak negatif yang dirasakan oleh manusia. Salah satu aspek yang terdampak adalah dunia pendidikan yang mana karena adanya situasi pandemi Covid-19 mau tidak mau harus melaksanakan proses belajar mengajar secara daring dikarenakan adanya batasan pertemuan langsung. Permasalahannya kemudian adalah bahwa persiapan dan proses belajar mengajar guru dan siswa seringkali mengalami berbagai hambatan yang pada akhirnya menimbulkan keluhan yang berujung pada munculnya masalah psikologis seperti stress, emosi negatif berupa kecemasan, kemarahan, dan sebagainya. Berdasar permasalahan tersebut Tim Fakultas Psikologi Universitas Semarang menawarkan salah satu solusi yaitu dengan memberikan pelatihan mengenai teknik relaksasi sederhana yang ditujukan bagi guru SMA Negeri 4 Semarang. Kegiatan dievaluasi dengan menggunakan model pengukuran <em>pre-test</em> dan <em>post-test</em> yang bertujuan untuk mengetahui sejauhmana peningkatan pemahaman dalam menangani stress dan mengelola emosi negatif serta kondisi yang dialami setelah mengikuti pelatihan. Berdasar hasil analisa dengan menggunakan Paired Sample T-Test didapatkan ada peningkatan sebesar 15, 305 yang artinya ada peningkatan pemahaman guru dalam menangani stress dan mengelola emosi negatif

<p>Abstract</p><p>This study aims to determine the effect of strength use on employee engagement and performance. This study uses a quantitative explanatory research approach, with 173 subjects of credit division at BPR Restu Group Central Java and DIY. Processing data in this study using the SPSS 20.00 program for windows by looking at the descriptive test and path analysis. There are three hypotheses proposed in the study and the results of the analysis show that H1, H2, and H3 can be accepted. The analysis results show that the value of Sig.F 0.000 &lt;0.05 for the three hypotheses. The contribution of the influence of strength use (X) to engagement (Y1) is 14.1%. Strength use (X) and engagement (Y1) also affect employee performance (Y2) by 37.2%. The results also indicate an indirect effect of strength use (X) on performance (Y2) through employee engagement (Y1). The more employees are able to use their strengths, the more engagement they have and indirectly will increase the employee’s performance.</p><p>Keywords: Engagement, Explanatory Research, Performance, and Strength Use</p>